This listing was posted on The Resumator.
Corporate IT Support Engineer
Location:
Omaha, NE
Description:
Is this you? Are you an experienced IT Support Engineer with a passion for helping customers resolve cloud, server and desktop related issues? If yes, then this position is right for you! Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals. What would you do? As a IT Support Engineer for Opti9 , you will work with our internal staff to resolve day-to-day support-related issues. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving technical tickets while providing a high-touch customer experience to our internal staff. This role will report to the Corp IT Manager. What are the details? Primary Responsibilities: Ensure that customer requests are attended to promptly while following appropriate procedures Manage multiple tickets, prioritizing work against aggressive timelines Provide concise, consistent, and effective communication Work with supervisor to recommend process enhancements to improve efficiencies and customer experience Provide support for Microsoft 365, Intune, OKTA, Teams Telephony and Apple ABM Operating System Troubleshooting for Windows 10/11 and MAC OS systems Trouble shoot and maintain office printers and conference equipment Maintain and trouble shoot Laptop hardware Monitor and service operations, including troubleshooting, patching, updating, and configuring various systems or applications Diagnose and resolve reported incidents, tasks, questions, or problems Develop automation to improve current and future processes Provide documentation and technical specifications to other team members for maintaining and operating these environments Configure OKTA integrations into other applications using LDAP or other Auth methods What do you know? Basic Qualifications: 2 – 3 years of combined experience in Office 365, Intune, exchange administration Familiarity with technologies including Windows, Linux, Firewalls, Veeam, VMware Professional communication, problem-solving and organizational skills Strong time management and prioritization skills Highly comfortable engaging with customers at the technical and executive levels Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom What do you know? Preferred Qualifications: Professional Certifications e.g., MSFT Experience working with work management or ticketing systems e.g., Zendesk Experience with O365 management, Intune, ABM, system imaging, Okta Experience Support Windows Desktop and Server applications Experience Support Apple Laptops and applications Strong design-oriented thinking Ability to articulate complex concepts to cross-functional audiences Demonstrated ability to adapt to new technologies and learn quickly High degree of comfort presenting with executives, IT management, and developers What do you get from us? Unlimited PTO Medical/Dental/Vision Insurance Health Savings Account 401(k) with company match Casual atmosphere Recognition Programs Group Volunteer Opportunities Healthy Rewards Program Option to be a hybrid position (2 days a week onsite in our Omaha office) A great place to spend most of your time! Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic. Powered by JazzHR
Company:
Opti9 Technologies
Posted:
May 10 on The Resumator
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More About this Listing: Corporate IT Support Engineer
Corporate IT Support Engineer is a Technology IT Specialist Job at Opti9 Technologies located in Omaha NE. Find other listings like Corporate IT Support Engineer by searching Oodle for Technology IT Specialist Jobs.
Corporate IT Support Engineer is a Technology IT Specialist Job at Opti9 Technologies located in Omaha NE. Find other listings like Corporate IT Support Engineer by searching Oodle for Technology IT Specialist Jobs.