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Dispatch Specialist
Location:
Sioux Falls, SD
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role A Dispatch Specialist at Lumen is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed. You will provide updates and status information on the progress of work and escalating as appropriate. This is a Hybrid Work From Office/Work From Home position. You will work an overnight shift position from 6:00PM to 7:00AM Mountain Time Zone. The work week is 4 days on and 3 days off with a rotating schedule which will include some weekends and holidays. The Main Responsibilities:Monitor workflow and load the work to qualified technicians.:Evaluate and reassign work to available technicians as needed.:Provide updates and status information on the progress of work.:Attempt to ensure all commitments are met, escalating as appropriate.:Read and analyze service orders and repair tickets to dispatch to the appropriate technician based on the company criteria.:Ensure that service orders and repair tickets are processed accurately, closing them as necessary.:Verify and/or clarify conflicting information on tickets with testers.:Screen work as needed so that technicians can be dispatched.:Work with other departments to facilitate the completion of orders and proper processing of work.:Communicate with residential and/or business customers to reschedule missed appointments, recommit work, or advise customers of order/repair status.:Respond to incoming calls and chats.:Utilize numerous internal systemsto perform required work. What We Look For in a Candidate Work Environment :Share room with others doing similar work.:Primarily performs work duties sitting or standing at a workstation utilizing a telephone headset and computer for extended periods of time.:Ability to work varying shifts and hours including possible mandatory overtime and holidays.:May perform the same job tasks many times a day.:Pass/Fail training may be required. Compensation Minimum Hourly Wage 13.05Maximum Hourly Wage 23.08 Requisition : Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job:related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case:by:case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or
Posted:
May 1 on Tip Top Job
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More About this Listing: Dispatch Specialist
Dispatch Specialist is a Human Resource Dispatch Specialist Job located in Sioux Falls SD. Find other listings like Dispatch Specialist by searching Oodle for Human Resource Dispatch Specialist Jobs.
Dispatch Specialist is a Human Resource Dispatch Specialist Job located in Sioux Falls SD. Find other listings like Dispatch Specialist by searching Oodle for Human Resource Dispatch Specialist Jobs.