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EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ
Location:
Newark, NJ
Description:
Salary:80,000.00 What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands:on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary TheExperience Managerassists with controlling the optimization of the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and using recorded metrics to track and close service delivery gaps. This position reports into the Director of Experience. Key Responsibilities Experience Facilitation :Owns the employee and guest experiences at a large account, with the goal of providing top:notch service to the client, and our guests:Drives and develops self and team towards building strong relationships with the client and achievement of key performance indicators:Conducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of success:Conducts hands:on, in:person training with new and existing staff on service standards, role requirements and technologies:Reviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre:Shift Huddles:Collaborates and plans activations/celebrations to engage guests with the onsite culinary and management team:Oversees client and Flik standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest:facing communication, merchandising, uniform compliance, environmental and food safety, service recovery:Onboards new team members through Platinum Services and role:related systems:Cultivates the culture through coordination with teams and engagement opportunities:Performs other duties that may be assignedProject Management :Determines and defines project scope and objectives:Predicts resources needed to reach objectives and manage resources in an effective and efficient manner:Measures project performance to identify areas for improvementQualifications :Must demonstrate 5+ years of previous experience in hospitality, with food and beverage management:Associate degree or higher preferred:Platinum Service background highly regarded:Comfortable in an ever:changing and fast:paced environment:A working knowledge of food preparation and presentation is preferred:Experience in restaurant/food service staff management and development is preferred:Demonstrated knowledge of event planning procedures is preferred:5:8 years of project management and related experience preferred:Strong familiarity with project management software tools, methodologies, and best practices:Proven ability to complete projects according to outlined scope, budget, and timeline:Ability to identify and track relevant community KPIs:Excellent verbal and written communication skills:Excellent interpersonal and presentation skills:Must be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant:specific software including point:of:sale registers and business metric applications preferred):Proven ability to solve problems creatively with attention to detail and critical thinking skills:Passion for the latest trends and
Posted:
May 1 on Tip Top Job
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More About this Listing: EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ
EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ is a Executive Manager Job located in Newark NJ. Find other listings like EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ by searching Oodle for Executive Manager Jobs.
EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ is a Executive Manager Job located in Newark NJ. Find other listings like EXPERIENCE MANAGER : United Airlines Lounges : NEWARK, NJ by searching Oodle for Executive Manager Jobs.