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PATIENT EXPERIENCE MANAGER : New Jersey
Location:
Edison, NJ
Description:
Salary:60,000 : 65,000 / year based on experience Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training, Travel Reimbursement Pay Grade:12 Morrison Healthcareis a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrisons hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The companys comprehensive Mindful Choices(R) wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrisons alignment with Partnership for a Healthier Americas (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcares Top 100 Best Places to Work in Healthcare for the past five years, and Training Magazines Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Positions at this location require proof of COVID:19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary The Patient Experience Manager is responsible for optimally coordinating and advising all patient experience activities within the assigned hospital in New Jersey. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer happiness levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Key Responsibilities: :Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit:Maintains and supports client satisfaction at a level that ensures account retention:Administers required client/customer surveys and responds in a timely and effective manner:Monitors and ensures compliance, progression, and follow:up of any patient satisfaction initiatives:Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs:Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.):Ensures compliance with all regulatory agencies (CMS, JCAHO):Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success:Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts:Works closely with on:site management team to reach operational goals:Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize:Participates in all Patient Experience Department learning sessions including monthly educational webinars:Provides recognition for employee when programs are implemented with success:Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success:Compose patient satisfaction reports as needed to management.:Imp
Posted:
May 1 on Tip Top Job
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More About this Listing: PATIENT EXPERIENCE MANAGER : New Jersey
PATIENT EXPERIENCE MANAGER : New Jersey is a Executive Manager Job located in Edison NJ. Find other listings like PATIENT EXPERIENCE MANAGER : New Jersey by searching Oodle for Executive Manager Jobs.
PATIENT EXPERIENCE MANAGER : New Jersey is a Executive Manager Job located in Edison NJ. Find other listings like PATIENT EXPERIENCE MANAGER : New Jersey by searching Oodle for Executive Manager Jobs.