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End User Computing Lead
Location:
Washington, DC
Description:
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now. We are currently seeking a End User Computing Lead to join our team in DC, District of Columbia (US:DC), United States (US). Responsibilities: :Lead and manage End User Support Operations for a large federal client, ensuring high:quality service delivery, client satisfaction, and compliance with service level agreements (SLAs).:Collaborate closely with federal client stakeholders to understand their specific end user computing requirements, business objectives, and security compliance needs.:Develop and implement comprehensive end user support strategies that align with the clients goals and adhere to federal guidelines and regulations.:Oversee a team responsible for providing technical support to over 6000 end users, including troubleshooting hardware and software issues, device management, and remote assistance.:Lead the management of equipment depots, tech bars, device lockers, and field support services to provide convenient and efficient support options for end users.:Ensure effective communication between the support team, cross:functional IT teams, and federal client representatives.:Monitor and report on key performance indicators (KPIs) to evaluate the effectiveness of end user support operations, identify areas for improvement, and implement corrective actions as needed.:Collaborate with cross:functional teams to develop and enforce device management practices, security measures, and compliance with federal IT standards.:Provide leadership to support technicians, helpdesk personnel, and support staff, ensuring effective communication, training, and performance management.:Stay informed about industry trends, emerging technologies, and federal regulations to continuously enhance end user support strategies.:Provide regular updates and reporting to federal clients on the status of end user support operations, SLAs, and improvement initiatives.:Manage budgets and resource allocation for end user support operations, including staffing, tools, and training.:Provide expert guidance to the federal client on end user computing management, ITIL principles, and strategies for optimizing support services. Qualifications: :Bachelors degree in Information Technology, Business Administration, or a related field. Masters degree preferred.:Minimum of 7:10 years of experience in end user support operations management, with a strong focus on federal clients.:Proven experience working with large federal clients in the Washington D.C. area or proximate Virginia, demonstrating a deep understanding of their end user computing needs and compliance requirements.:Successful track record of managing End User Support Operations for a federal client supporting more than 6000 end users in dispersed offices and remote locations.:Deep familiarity with supporting government:issued and privately:owned devices, equipment depots, tech bars, device lockers, and field support services.:Valid ITIL v3 or ITIL v4 certification or similar relevant certifications are required.:Strong leadership and team management skills, with a demonstrated ability to lead and motivate end user support teams.:Excellent communication skills, both written and verbal, with the ability to interact effectively with technical and non:technical stakeholders.:Knowledge of federal IT security standards, compliance regulations, and guidelines (NIST, FISMA, etc.).:Proficiency in incident management, problem:solving, and ITIL:based service improvement methodologies.:Analytical mindset with a focus on continuous improvement and optimization of end user support operations.:Willingness to live in the Washington D.C. metropolitan area and manage end
Posted:
May 1 on Tip Top Job
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More About this Listing: End User Computing Lead
End User Computing Lead is a Human Resource End User Computing Lead Job located in Washington DC. Find other listings like End User Computing Lead by searching Oodle for Human Resource End User Computing Lead Jobs.
End User Computing Lead is a Human Resource End User Computing Lead Job located in Washington DC. Find other listings like End User Computing Lead by searching Oodle for Human Resource End User Computing Lead Jobs.