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Part Time Night Audit - Hilton Garden Inn Sacramento Airport Natomas | Part Time Night Audit - Hil1

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Part Time Night Audit - Hilton Garden Inn Sacramento Airport Natomas

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Location:
Sacramento, CA
Description:

Job Purpose: We're looking for a Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. This position is responsible for attending to the needs of the guest during their hotel stay, especially during check-in and check-out. In addition, the position balances the revenue and expense transactions which occur each day. Provides exemplary guest service by demonstrating a personal commitment to making every guest satisfied. Front Desk: Understands and promotes the company's 100% Satisfaction Guarantee.Provides information to guests about hotel policies, services, amenities and information about the local area.Handles guest check-in and check-out in an accurate and efficient manner.Enters/changes reservation information on the hotel computer systems.Processes payment from guest and posts charges to guest accounts.Balances shift work and cash drawers.Operates hotel telephone console and uses good telephone etiquette.Sells rooms to guests on the telephone and in person.Promotes hotel sales and revenue programs.May perform periodic or scheduled cleaning projects.Understands and performs basic safety, security and emergency procedures of the hotel. Front Desk Night Audit: Closes and balances all hotel accounts.Counts and balances cash and credit card receipts.Balances direct bill accounts.Verifies and balances F&B Micros.Adjusts or corrects accounts as needed.Completes and distributes required audit processes and reports.Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority. Essential Skills and Experience: Experience in hotel operations is preferredInterpersonal, verbal and written communication skillsAbility to work within a team-based environmentAbility to perform and manage multiple tasksAbility to work independentlyPlanning and organizational skillsTechnical Skills preferred - Microsoft Word/ Excel/Outlook/ SharePoint and Hotel Brand Systems Working Relationships: Works and collaborates with guest service, breakfast and security teammates.Interacts with teammates within the hotel.Reports to General, Assistant, Guest Service Manager and/or Guest Service Supervisor The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel .
Company:
WS Management
Posted:
April 26 on ApplicantPro, TalentPlusHire
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More About this Listing: Part Time Night Audit - Hilton Garden Inn Sacramento Airport Natomas
Part Time Night Audit - Hilton Garden Inn Sacramento Airport Natomas is a Customer Service Part Time Night Audit - Hilton Job at WS Management located in Sacramento CA. Find other listings like Part Time Night Audit - Hilton Garden Inn Sacramento Airport Natomas by searching Oodle for Customer Service Part Time Night Audit - Hilton Jobs.