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RV Service Manager
Location:
Oak Ridge, NJ
Description:
The Service Manager supervises the services provided by Advisors, Technicians, and Warranty Administrators, to ensure the prompt, accurate, and efficient completion of customer vehicle and RV warranty and repair work. Pay: $45,000-$100,000 annually Job Duties: Provide regular communication and leadership to staff through daily and weekly collaborativemeetings and group huddlesMonitor Service Technician billable vs. payable service hours daily and strive continuously toimprove work flow and proficiency of staff Oversee profit and loss reports to monitor labor and supply cost, and to attain the highest possiblegross profit margin; observe trends and set monthly goals Manage unusual and/or aging warranty claims that have escalated beyond WarrantyAdministrator’s authorityPost Technician and Detailer production daily for payroll purposes; make corrections and reviewweekly to ensure timely and accurate payment to employeePerform detailed review of repair orders to monitor level of Service Advisor efficiency; take actionas necessaryExplore and implement change to enhance organization reputation and add value to jobaccomplishments Supervisory Responsibilities: This position supervises the Service Advisors, Warranty Administrator, and the Receptionist. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees. Qualifications: High school diploma Combined 5 years of experience in customer service and a mid-level management/leadership role 2 years of experience in vehicle and/or RV service industry preferred General knowledge of, or experience with RV equipment and accessories helpful Job Skills: Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performanceGood math, computer and data entry skillsAbility to adjust to changing priorities through efficient and productive planning, organizing,scheduling, and budgetingEffectively reaches out to peers and cooperates with management team to establish collaborativeworking relationshipsPowered by JazzHR
Company:
Alpin Haus
Posted:
April 25 on The Resumator
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More About this Listing: RV Service Manager
RV Service Manager is a Jobs Service Manager Job at Alpin Haus located in Oak Ridge NJ. Find other listings like RV Service Manager by searching Oodle for Jobs Service Manager Jobs.
RV Service Manager is a Jobs Service Manager Job at Alpin Haus located in Oak Ridge NJ. Find other listings like RV Service Manager by searching Oodle for Jobs Service Manager Jobs.