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Support Services Analyst | Support Services in Customer Service Job at California Department of Pu1

This listing was posted on Professional Diversity Network.

Support Services Analyst

Location:
Sacramento, CA
Description:

Job Description and Duties This position supports the California Department of Public Health's (CDPH) mission and strategic plan by enhancing services through administrative operations; ensuring that core business operations are efficient, transparent, accurate and customer focused. The incumbent works under the Staff Services Manager I, Fiscal and Support Unit Chief, in the Center for Healthy Communities (CHC) Operation Section. The Staff Services Analyst (SSA) is responsible for the review, monitoring and tracking of administrative activities including, but not limited to, personnel, workforce development, and facility/health and safety. The SSA assists with day-to-day support, coordination, and tracking for assignments, drills, and requests from CHC/CDPH management, the Human Resources Division (HRD) and the Administrative Division. The SSA will assist in the development and coordination of presentations and reports provided to CHC Staff and management. The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200, and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. STAFF SERVICES ANALYST Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-428265 Position #(s): 580-300-XXXX-XXX Working Title: Support Services Analyst Classification: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. CDPH is committed to effectively delivering essential public health services directly and/or thorough strong and effective partnership. CDPH is a nationally accredited health department-mobilizing communities and institutions to transform policies and systems towards a culture of equity, antiracism, healing and health for all people and our planet. CDPH continues to build and strengthen a work culture where all employees are inspired to share their talents and ideas, to become part of a team that works to better serve the needs of California's diverse communities by delivering innovative solutions and quality resources. We are committed to creating an environment where all employees are included, treated with dignity and respect, and in a position to contribute to protecting the health of all Californians.This position supports the efforts of the Center for Heathy Communities (CHC). With nearly 40 programs residing within nine branches, two sections, and two offices, approximately 600 staff and operations based in Sacramento and Richmond, the programmatic impact of CHC can be felt in every corner of California. Join our diverse support unit within the Center for Healthy Communities! Special Requirements For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # ( 428265 ) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.If you are unable to submit your application electronically through your CalCareers account, please email XXXX@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 5/7/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:Address for Mailing Application PackagesYou may submit your application and any applicable or required documents to: Department of Public Health Attn: Classification & Certification Unit P.O. Box 997378 MS 1700-1702 Sacramento, CA 95899-7378 Address for Drop-Off Application PackagesYou may drop off your application and any applicable or required documents at: Department of Public Health Classification & Certification Unit 1615 Capitol Avenue Suite 73.430 Sacramento, CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting . Any applications received that do not provide a written response to the SOQ may be rejected . Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication both written and oral, and interpersonal skills. Excellent organizational and time management skills. Self-motivated and strong work ethic. Ability to build and foster collaborative relationships. Experience working with multiple levels of staff including executive management, fast paced environment with experience in handling multiple competing priorities and shifting expectations Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Human Resources Division (916) 445-XXXX XXXX@cdph.ca.gov Hiring Unit Contact: Ukariah Rodriguez (279) 667-XXXX XXXX@cdph.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 445-XXXX California Relay Service: 1-800-735-XXXX (TTY), 1-800-735-XXXX (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications The Statement of Qualifications (SOQ) will be used to pre-screen applicants for the SSA position within the Center for Healthy Communities. The SOQ is a narrative discussion of the candidate's experience. The SOQ must be no more than two pages in length, using 11- or 12-point Arial font. Describe how your knowledge, skills, education, and experience makes you the best candidate for the job. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. PDN-9be185e4-7608-4da6-a72c-1e8c8db00fb9
Company:
California Department Of Public Health
Industry:
Other
Posted:
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More About this Listing: Support Services Analyst
Support Services Analyst is a Customer Service Support Services Job at California Department of Public Health located in Sacramento CA. Find other listings like Support Services Analyst by searching Oodle for Customer Service Support Services Jobs.