This listing was posted on The Resumator.
Network Technician
Location:
San Antonio, TX
Description:
A growing 21-year-old company located near the Quarry Shopping Center and the San Antonio Zoo is seeking a Network Technician to work in a values-based team environment.The Network Technician works on escalated support cases, assists junior technicians, and acts as emergency dispatch.Compensation is $18.50 - $26.50 per hour based upon experience and certifications. The position also offers full benefits. Job Mission The Network Technician is primarily responsible to be the customer-facing technical resource for diagnosing, troubleshooting and repairing our client's hardware and software systems. Works escalated cases, network expansions and new network installation commissioning while maintaining a customer service oriented environment focused on problem prediction, detection, and resolution. Acts as an emergency dispatch technician to resolve network issues and restore customer goodwill. Perform as a leader, trainer, and mentor to team members. Job Outcomes Responsibilities: Provide Senior Level technical support on complex issues Perform on-site technical support and repairs as needed Perform installations and upgrades as needed Provide outstanding phone and email support for our customers Support other technicians to resolve case escalations to closure Dedication and ownership of open cases and keep commitments to customers Proactively provides customer & stakeholders updates on open tickets Provide input on improving operational processes Be prompt and available during scheduled hours to ensure support coverage Perform on-call coverage as scheduled Provide accurate reporting in cases and service work orders Acts as next in line supervisor when NOC Manager/NOC Supervisor are unavailable Will take ownership and drive high priority red-list cases to resolution Performs training and mentoring for junior technicians Identify root cause and analysis of trending issues Other duties as assigned Job Competencies Professional Attributes: Ability to learn quickly and absorb complex new technologies rapidly Have a positive attitude with customers and the organization Great phone etiquette and customer service skills Ability to multi-task with strong attention to detail Solid problem-solving skills and proven technical troubleshooting skills Must be able to lead a small team and work well as a team member High level of initiative and work well in a team environment Ability to manage time and resources including personnel and vendors Excellent written and oral communication skills Handles stressful situations and deadline pressures well Plans and carries out responsibilities with minimal direction Strong professional onsite presence Mechanically inclined/ with knowledge in construction Comfortable on ladders and at heights upward of 50 feet High regards of personal safety while performing work Ability to plan and carry out responsibilities with minimal direction or guidance Education/Training Associate's Degree in Computer Science, Computer Information Systems or Equivalent Work Experience. Two or more of the following certifications: CWNA (Certified Wireless Network Administrator), CWTS (Certified Wireless Technology Specialist), CCNA Wireless, CCNA, CompTIA Network +, Linux+ certified 3 - year Network Operation or Call Center experience 1+ years RF(radio frequency) install, maintenance, troubleshooting 1+ years troubleshooting wireless networks Other Requirements: Have a valid driver's license Passport or ability to get a passport Pass drug test and a background check Powered by JazzHR
Company:
Tengointernet
Posted:
April 24 on The Resumator
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More About this Listing: Network Technician
Network Technician is a Technology Network Technician Job at Tengointernet located in San Antonio TX. Find other listings like Network Technician by searching Oodle for Technology Network Technician Jobs.
Network Technician is a Technology Network Technician Job at Tengointernet located in San Antonio TX. Find other listings like Network Technician by searching Oodle for Technology Network Technician Jobs.