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Lead Estate Host & Concierge - La Crema
Location:
Windsor, CA
Description:
La Crema is a multigenerational, family-owned estate that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to provide world class customer service, and work in a team-oriented environment. This position is responsible for ensuring every guest receives a memorable experience before, during and after their visit. In addition, this role develops new relationships with outside referral partners via phone, visitation and through email outreach. Our team respects, celebrates, and takes pride in each other's differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals! ESSENTIAL RESPONSIBILITIES: * Receive all inbound phone calls for La Crema to provide first-line customer service regarding a wide variety of requests.* Develops referral partners through business development activities to drive sales and awareness for the property.* Assists in hospitality events, calls, and communications in a manner that is well organized and consistent with winery expectations.* Leads the daily activities between guests and Estate Hosts ensuring each guest experience exceeds their expectations.* Effectively resolves customer conflict directly, or by knowing how and when to refer customers to the Estate Manager tasting room management.* Accurately handles routine purchasing transactions, which include operating cash register and accounting of daily sales.* Opens and closes business day, acting as a Lead Estate Host when needed.* Supports entering wine club signups and monthly reconciliation.* Ensures each email in the tasting room email box are handled in a professional manner or referred to the appropriate party.* Supports trade hospitality events from tracking to hosting as needed, and other duties as assigned. REQUIREMENTS: * 2+ years related experience preferredin sales, customer service or hospitality.* Knowledge of wines and ability to tell the story that promotes loyalty and sales.* Able to work a flexible scheduleincluding weekends.* Competency in Microsoft Office, including Excel, Word,and Outlook.* Outstanding ability in customer service and working with the public. * Commitment to excellence, high standards and working effectively with a team.* Strong organizational, problem-solving,multi-taskingand analytical skills.* Flexibility and ability to manage changing priorities with enthusiasm.* Must be fluent in English.* Able to stand and walk for long periods of timeandlift up to 50 pounds repeatedly. Wage Transparency: The base pay for this role ranges from$18.84 - $24.98 per hour. Compensation will be determined by candidate experience, skills, and location. Benefits: Health Benefits - Medical, Dental, Vision, Disability & Life insurance 401k with employer match Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness Paid volunteer time - 16 hours per year Learning & Development opportunities Modern Health virtual mental health & coaching visits Wine discounts! At Jackson Family Wines, we respect, celebrate, and take pride in each other's differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.PDN-9bdf837e-bdeb-44dd-83fc-50791008fd0f
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More About this Listing: Lead Estate Host & Concierge - La Crema
Lead Estate Host & Concierge - La Crema is a Restaurant & Food Service Jobs Host/Hostess Job at Jackson Family Wines located in Windsor CA. Find other listings like Lead Estate Host & Concierge - La Crema by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.
Lead Estate Host & Concierge - La Crema is a Restaurant & Food Service Jobs Host/Hostess Job at Jackson Family Wines located in Windsor CA. Find other listings like Lead Estate Host & Concierge - La Crema by searching Oodle for Restaurant & Food Service Jobs Host/Hostess Jobs.