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Customer Experience Representative
Location:
Halifax
Description:
As a Customer Experience Representative, you will be the in-platform expert for all Dash Hudson customers and prospects. As a member of the Customer Success team, and working closely with Sales, you will provide answers to all incoming questions and issues via Dash Hudson's in-platform chatbox. You will also perform various customer support duties such as deck building, product tagging, and custom requests. Responsibilities As a Customer Experience Representative, you will: Maintain product expertise of the Dash Hudson platform at all times. Support and assist customers while managing our in-platform chat system (Intercom). Troubleshoot with customers to help resolve technical issues and answer platform-related questions. Create social media insights reports and presentation decks using the Dash Hudson platform. Work closely with Account Owners to provide support for customer accounts as required. Understand common user errors and provide solutions in a timely manner. Provide clear and simple troubleshooting steps via in-platform chat or virtually when required. Communicate bug and product question progress to customers and prospects. Escalate, follow, and communicate bug resolution. Qualifications Desired Skills and Experience 1-2 years of relevant work experience, including customer-facing experience in-person, online, and/or over the phone. Corporate customer experience is considered an asset. Excellent written and verbal communication skills, with the ability to explain challenging situations concisely and user-friendly. Excellent organization and time management skills. You excel in a fast-paced environment. Strong analytical skills and ability to think critically. Saa S or start-up experience is an asset. Experience in digital, social media marketing, and related technologies is an asset. Post-secondary degree or diploma is an asset. Fluency in additional languages is considered an asset. About You You pick up new technologies quicker. Visit ListedBuy for more information.
Company:
Dash Hudson
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Experience Representative
Customer Experience Representative is a Other Art & Media Jobs Customer Experience Represe Job at Dash Hudson located in United States. Find other listings like Customer Experience Representative by searching Oodle for Other Art & Media Jobs Customer Experience Represe Jobs.
Customer Experience Representative is a Other Art & Media Jobs Customer Experience Represe Job at Dash Hudson located in United States. Find other listings like Customer Experience Representative by searching Oodle for Other Art & Media Jobs Customer Experience Represe Jobs.