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Business Operations Analyst - Professional Services
Location:
San Ramon, CA
Description:
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Business Operations Analyst will utilize data-driven insights to identify opportunities for process improvement and drive execution of profitable business growth. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to collaborate cross-functionally to achieve organizational goals. Key Responsibilities Drive the Revenue Forecasting process while continuously improving our accuracy and predictability. Drive revenue execution through thorough review of reporting, finding revenue opportunities, and holding internal business partners accountable to their targets. Manage and improve financial models and reporting based on Sales Pipeline and Revenue Backlog Provide invaluable insights to business leaders by scoping and building dashboards using various platforms like DOMO, Salesforce, and Excel. Perform project costing, ROI analysis and benefit analyses of business processes, systems, and workflows to identify inefficiencies and areas for improvement. Manage month end accrual preparation in partnership with our accounting team. Continuously improve processes to create efficiencies across the organization. Coordinate with cross-organizational stakeholders to ensure that the business requirements are accurately captured, understood, and translated into functional specifications. Provide invaluable insights to business leaders by scoping and building dashboards using various platforms like DOMO, Salesforce, and Excel. Participate in system integrations, data management, and upgrades/integrations of ERP systems. Required Skills Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, Information Systems, or similar disciplines. 1-3+ years of related work experience involving Finance, Business Intelligence, Operations and/or reporting within a SaaS and preferably a contact center company. Financial Force/Certinia PSA experience Experience with process improvement methodologies such as ISO, Lean, Six Sigma. Standardizing processes and communicating process updates Proficient in Flow Diagramming tools, building out standardized processes, and communicating best practices Comfortable operating independently and delivering on commitments in ambiguous, fast-changing environments. Basic knowledge of one or more end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) and conversion methodologies This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. #LI-FI#LI-Remote As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $69,700-$108,700 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.PDN-9bdd7f00-87cd-47ec-8f07-60d825cb9f1e
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More About this Listing: Business Operations Analyst - Professional Services
Business Operations Analyst - Professional Services is a Executive Business Operations Analyst Job at Five9 located in San Ramon CA. Find other listings like Business Operations Analyst - Professional Services by searching Oodle for Executive Business Operations Analyst Jobs.
Business Operations Analyst - Professional Services is a Executive Business Operations Analyst Job at Five9 located in San Ramon CA. Find other listings like Business Operations Analyst - Professional Services by searching Oodle for Executive Business Operations Analyst Jobs.