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Ink Technical Service Representative
Location:
Chicago, IL
Description:
Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion. Over 20,000 employees located at 176 subsidiaries across 63 countries work every day to meet the needs of customers by improving performance on the essentials of business, such as reliable, on-time delivery and consistent product quality. Sun Chemical tailors solutions to unique customer needs and brings new ideas and the latest technology to market. Sun Chemical’s unparalleled global presence allows for the delivery of local service and support that is customized to the markets it serves. Recognized as a leading source of innovation, Sun Chemical and DIC have 17 research and development centers that are committed to creating solutions that improve productivity, create new revenue opportunities for customers, and contribute to a more sustainable future. For more information, please visit our website at www.sunchemical.com.Job Title: Technical Service Representative Location: Chicago, ILTravel: 70% and overnightOVERVIEW: The role will provide dedicated technical support to our valued customers in Chicago, IL and surrounding areas. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services. ESSENTIAL JOB FUNCTIONS:* Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvement. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.* Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.* Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.* Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.* Submits, and follows up regional color match lab requests.* Provides emergency backfill support for our products in case of sudden loss of customer supplied blending. REQUIRED EDUCATION AND EXPERIENCE:* 5-10 years of ink industry experience* Industry laboratory and press equipment* Ability to manage multiple complex projects.* High level of pressroom and printing process knowledge PREFERRED EDUCATION AND EXPERIENCE: * Technical Degree (BS)* Experience with Kepner Tregoe, Six Sigma, SunMatch
Company:
Sun Chemical
Posted:
April 19 on Contact RH
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More About this Listing: Ink Technical Service Representative
Ink Technical Service Representative is a Customer Service Service Coordinator Job at Sun Chemical located in Chicago IL. Find other listings like Ink Technical Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Ink Technical Service Representative is a Customer Service Service Coordinator Job at Sun Chemical located in Chicago IL. Find other listings like Ink Technical Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.