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Production Support Jr Analyst - (REMOTE)
Location:
Houston, TX
Description:
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the U.S. Who is eXp? - Doing the audacious is part of eXp Realty's DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. - Come join us at eXp Realty - a 7x Glassdoor Best Places to Work organization! - What you will do: - As Production Support Jr Analyst, you will be an integral part of our Engineering Team, serving as a key contributor in the production life cycle of sophisticated, enterprise class software solutions designed to solve business challenges while bridging the gap between multiple departments and Technology. You will have a knack for troubleshooting and solving problems. You will have a sense of ownership when tackling a problem, or taking on responsibility for issues. You will play a vital role leading our customer-facing support and problem resolution team by utilizing your leadership, analytical and technology skills. You will be responsible for coordinating efforts between the technology dept and the Business units, ensuring the needs of the business are met without duplication of efforts while identifying parallel work streams that can be combined to meet ever challenging timelines. - - Lead the team in effectively troubleshooting technical issues and identify usability issues of our portfolio of applications. - You will be a subject matter expert in your respective area of expertise providing a layer of support between Production Support Analysts and Developers. Providing clear demonstrations of issues impacting production systems, and documenting those in our bug management system, as well as providing ongoing follow up to end users of the resolution status of these bugs. Maintain engineering bug support queue, track progress of existing bugs and follow up with end users. Track recurring issues, response, and work with engineering to deliver solutions. Cultivate a high performing engineering support team culture to meet and exceed key success metrics, which include a people success metric. - Build strong relationships between Business leaders and technology department. Investigate, evaluate and advocate new technology solutions and systems that improve the agent and staff experience, operations and profitability of the brokerage. Other Accountabilities as Assigned. How you will grab our attention: - High school diploma required or equivalent years of applicable experience 0-2 years experience - Associate's degree preferred 5 plus years experience in IT with - 5 plus years in customer service focused roles Experience working in remote teams Ability to work collaboratively with geographically dispersed teams Ability to remain calm in challenging situations and influence others to do the same Outstanding client handling skills and communication skills - able to work with all levels of staff across the entire organization Strong interpersonal skills working with business and technical teams High degree of creativity and problem-solving ability Ability to provide clear direction, performance management, identify developmental needs and to supply coaching and counseling to employees Strong time/project management and organization skills Ability to remain flexible and effective under pressure in a fast-paced environment Able to set and manage priorities Experience with Zoho, Jira and Confluence is a competitive advantage. Experience with some problem case management systems is required. Excellent organizational, interpersonal, communication and customer service skills with active-listening skills and the ability to effectively interact with all levels of management Proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilizing excellent judgment skills Desire to work in a fast-paced growing company Ability to work long hours when needed to solve critical problems If you think you'd make a great match for this position but don't meet all the requirements, we would still encourage you to apply! - What eXp Realty Provides: - Fully remote environment - Flexible Time Off - 401k with 4% match (immediate vesting) - Robust Medical, Dental, & Vision benefits - - - - Company provided equipment - - - Monthly Technology Stipend - - FSA & HSA with employer contributions - Health & Wellness incentives - - - - - 100% Paid Parental Leave We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Company:
EXP Realty
Posted:
April 17 on TopUSAJobs
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More About this Listing: Production Support Jr Analyst - (REMOTE)
Production Support Jr Analyst - (REMOTE) is a Production Analyst Job at EXP Realty located in Houston TX. Find other listings like Production Support Jr Analyst - (REMOTE) by searching Oodle for Production Analyst Jobs.
Production Support Jr Analyst - (REMOTE) is a Production Analyst Job at EXP Realty located in Houston TX. Find other listings like Production Support Jr Analyst - (REMOTE) by searching Oodle for Production Analyst Jobs.