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Service Desk Analyst
Location:
San Ramon, CA
Description:
Duration: 6months Description: Skills and Eexperience 1-2 years experience as a Service Desk ConsultantThere Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents.The Candidate / Agent manages requests via service desk software that tracking, follow-up and closure of incidents? Handles situations which may require adaptation of response or extensive research according to customers' response.? Ensures response and resolution time objectives(Service Level Agreement / OLAs) are met? Mentor other service desk analysts, serve in team lead role and supervise them? Offline security or other complex requests/incidents Education and Experience equally evaluated for relevanceKey Skills: Service Desk Consultant
Company:
Pozent
Posted:
April 17 on PostJobFree
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More About this Listing: Service Desk Analyst
Service Desk Analyst is a Jobs Analyst Job at Pozent located in San Ramon CA. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.
Service Desk Analyst is a Jobs Analyst Job at Pozent located in San Ramon CA. Find other listings like Service Desk Analyst by searching Oodle for Jobs Analyst Jobs.