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Cisco Unified Call Manager
Location:
Portland, OR
Description:
Job Description KEY TECHNOLOGIES: Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting , Voice Gateway /SRST configuration and troubleshooting Session Border Controller /Audio Codes configuration and troubleshooting Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution SIP, MGCP and H.323 gateways. UCCX 8.0 and 9.0 for IMAC's Basic scripting knowledge of UCCX 8.0 & 9.0 Good in Communication skill Good Technical bridge drive skill UCCX and ProCenter Contact Center Solution Verint , Callibrio configuration and troubleshooting Understanding of Customization of contact center reporting Wallboard integration Knowledge of session border controller and audio codes configuration and troubleshooting Good Communication and customer handling skill Good Understanding of API Good technical bridge drive skill ISDN, SIP, MGCP and H.323 protocols. UCCX 8.0 and 9.0 for IMAC's Detail Technical Certification: CCVP with at least 8+ years of experience. Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration. Good understanding of Cisco Contact center Environment UCCX Knowledge of Siemen Contact center ProCenter and XMU IVR solution Configuration , Integration of Gateway/SRST and Client/Audio Codes Good Understanding of the Legacy -VOIP Integration Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system Good understanding of Unity Connection Voice mail services. Good Knowledge of the call flow and end user feature Have good hands on in Upgradation and migration of the Cisco System. Good Understanding to analysis SIP , Gateway and Server Logs Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration. Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP. Expert level experience in handling Cisco and Siemens Infrastructure. Good communication skills and team handling Open for 24x7 availability Good in Sev-1 technical bridge drive Have knowledge of Incident and Problem management Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update work logs Update the knowledge base Technically upgrade across versions of environment when required Ticket Monitoring On - call support Opening Bridge Call
Company:
Eteam
Posted:
April 17 on TopUSAJobs
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More About this Listing: Cisco Unified Call Manager
Cisco Unified Call Manager is a Executive Manager Job at Eteam located in Portland OR. Find other listings like Cisco Unified Call Manager by searching Oodle for Executive Manager Jobs.
Cisco Unified Call Manager is a Executive Manager Job at Eteam located in Portland OR. Find other listings like Cisco Unified Call Manager by searching Oodle for Executive Manager Jobs.