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TWDB - 24-88 - Help Desk Manager (Manager IV)
Location:
Austin, TX
Description:
TWDB Stephen F Austin Bldg (580TX-10000)1700 Congress AvePO Box 13231Austin, 78711 ***Salary commensurate with experience and qualifications*** TEXAS WATER DEVELOPMENT BOARD'S MISSION Leading the state's efforts in ensuring a secure water future for Texas. WORKING AT THE TWDB See why our work makes an impact and why the TWDB is a great place to work !The Texas Water Development Board (TWDB) endorses telecommuting and hybrid workplace plans, in addition to other flexible work alternatives. We offer competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work hours so you can have a work/life balance! For more information about these benefits and more visit: http://www.twdb.texas.gov/jobs/benefits.asp .Please visit TWDB Career Page: http://www.twdb.texas.gov/jobs/ for more information. VETERAN'S PREFERENCE Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of 111X URL - Surface Warfare, 86M0 - Operations Managers, 1802 - Tank Officer or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.Additional Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf General Description Performs highly complex (senior-level) managerial work administering the daily operations and activities of the Texas Water Development Board's Help Desk department. Work involves establishing goals and objectives, developing guidelines, procedures, policies, rules, and regulations. Develops schedules, priorities, and standards for achieving established goals. Coordinates and evaluates department activities. Develops and evaluates budget requests. Monitors budget expenditures. Supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Deputy Chief Information Officer of the Information Technology Division. Essential Job Functions Serves as Manager of the Help Desk Department within the agency's Information Technology Division. Provides effective leadership and management of the IT Help Desk Department. Manages all project activities within the department, providing technical direction and guidance. Monitors and reports department work activities. Authorizes department hiring, separations, disciplinary actions, and employee performance rewards. Assigns job duties, conducts performance evaluations, clarifies roles and responsibilities, and monitors and measures performance against goals. Evaluates department performance and recommends and leads improvements. Supports department administrative requirements related to organization, budget, and personnel. Ensures the provision of quality customer service from the department to both internal and external stakeholders. Manages the performance of direct reports, to include, timely completion of performance appraisals, and follow-through on disciplinary actions as needed. Works with other department managers to assist the Chief and Deputy Information Officers with the Information Resources Manager responsibilities. Collaborates with other department managers to assist the Chief and Deputy Information Officers in ensuring that projects, applications, and resources are aligned with the agency's business goals and objectives. Works with other department managers to assist the Chief and Deputy Information Officers in assuring that the agency is complying with applicable statutes, rules, and regulations. Maintains confidential and sensitive information. Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agency's records retention procedures and schedule. Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses. May be required to operate a state or personal vehicle for business purposes. Performs other duties as assigned. Minimum Qualifications Graduation from an accredited four-year college or university with major coursework in Computer Science, Computer Information Systems, Management Information Systems, or related fields. Seven years of progressively responsible information technology experience. Seven years of work experience managing information technology projects, services, and staff. Seven years of experience working on a team providing systems administration and help desk support, conducting troubleshooting of computer hardware and software problems. Ability to effectively work from remote locations (telecommuting with a reliable internet connection) and onsite. Relevant experience and education may be substituted on a year-for-year basis Preferred Qualifications Previous experience in information technology with a State Agency. Previous management experience with a State Agency. Experience managing, maintaining, and deploying hardware and software with Quest KACE appliances. ITIL Foundation certification. Knowledge, Skills, and Abilities Knowledge of local, state, and federal laws and regulations relevant to the Help Desk Department. Knowledge of the principles and practices of public administration and management. Knowledge of the limitations and capabilities of computer systems. Knowledge of information technology equipment. Knowledge of computer hardware and software. Knowledge of computer operating systems. Knowledge of the techniques used in the design of automated and non-automated systems. Knowledge of applicable programming and scripting languages. Knowledge of automated mapping. Knowledge of the Microsoft 365 platform. Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skills in using Microsoft Office programs such as Word, Excel, and Access. Skills in use of internet, email, word processing, spreadsheet, presentation, and database software. Skills in coordinating and solving problems. Skills in scheduling, testing, installing, and implementing programs. Skills in troubleshooting computer systems. Skills in property and asset management. Skills in using and managing a ticketing system. Skills in using remote assistance and collaboration tools. Ability to work remotely and in person including reliable internet. Ability to analyze systems and procedures. Ability to write and revise standards and procedures. Ability to schedule and prioritize work tasks to maintain regular progress on assignments and meet deadlines. Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines. Ability to make mature, objective decisions and identify areas of potential problems. Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment. Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision. Ability to perform assigned duties and improve work habits and/or output. Ability to complete assigned work, on time, neatly and in order with infrequent errors. Ability to complete tasks and projects in a timely manner and persists until tasks are completed. Ability to interpret policies, procedures, and regulations. Ability to provide prompt, courteous and accurate assistance, and clear and concise communication to agency staff, as well as to employees of other political entities and the public both verbally and in writing. Ability to work with others in a team environment and cooperate with supervisors, co-workers, and others. Ability to manage multiple tasks and schedule work in order to maintain regular progress on assignments and meet deadlines. Ability to stand/sit/move to perform activities such as retrieve/replace files in a large file system for boxes up to 30 lbs. Ability and willingness to travel 10% of the time, primarily within the State of Texas. Ability to operate a vehicle (state or personal) for state business and maintain a driver's license and driving record that complies with state and agency requirements. Ability to work days that may exceed 8 hours, including early mornings, nights, and weekends. Ability to train others. Ability to assign and/or supervise the work of others. Remarks A copy of required academic transcripts and/or licensures and driving record must be submitted at the time of hire. Failure to provide required documentation will result in no further consideration for employment. Important Notice: Otherwise qualified candidates who are ultimately considered for potential employment with the Texas Water Development Board may be the subject of a request for any criminal history record information maintained by the Texas Department of Public Safety (DPS). Evidence of a criminal conviction or other relevant information obtained from the DPS shall not automatically disqualify an individual from employment with the Texas Water Development Board. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. EQUAL OPPORTUNITY The Texas Water Development Board does not discriminate on basis of race, color, national origin, sex, religion, sexual orientation, age, or disability in employment or provision of services, programs, or activities. SELECTIVE SERVICE Males born on or after January 1, 1960, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. FINAL EMPLOYMENT OFFERS All offers of employment are contingent upon the candidate having legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. SPONSORSHIP Candidates must be eligible to work in the United States without requiring sponsorship. STATE OF TEXAS APPLICATION Resumes will not be accepted in place of a completed State of Texas application unless indicated. E-VERIFY TWDB participates in E-Verify! Information from each new employee's Form I-9 will be provided to the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) to confirm work authorization. EMPLOYMENT AT-WILL Employment with the Texas Water Development Board (TWDB) is on an at- will basis. AMERICANS WITH DISABILITIES ACT The TWDB is in compliance with the Americans with Disabilities Act and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits of employment, please contact the Human Resources Division for assistance at (512) 475-XXXX. Deaf and hard of hearing applicants may contact our office via Relay Texas at 1-800-735-XXXX (TTY/TDD). HEADQUARTER LOCATION AND CONTACT INFORMATION Texas Water Development BoardStephen F. Austin Building1700 North Congress AvenueAustin, Texas 78701XXXX@twdb.texas.govPhone: (512) 475-XXXXPDN-9bd162a2-6f09-4ff0-a563-715ca42afcc6
Company:
Texas Water Development Board
Industry:
Other
Posted:
April 16 on Professional Diversity Network
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More About this Listing: TWDB - 24-88 - Help Desk Manager (Manager IV)
TWDB - 24-88 - Help Desk Manager (Manager IV) is a Customer Service Help Desk Job at Texas Water Development Board located in Austin TX. Find other listings like TWDB - 24-88 - Help Desk Manager (Manager IV) by searching Oodle for Customer Service Help Desk Jobs.
TWDB - 24-88 - Help Desk Manager (Manager IV) is a Customer Service Help Desk Job at Texas Water Development Board located in Austin TX. Find other listings like TWDB - 24-88 - Help Desk Manager (Manager IV) by searching Oodle for Customer Service Help Desk Jobs.