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Customer Care Administrator
Location:
Waukegan, IL
Description:
Who We Are : Overture Promotions is an award-winning promotional product agency; we design and produce swag for events, new hire kits, brand activations, company stores and much more. Unlike most, we have a unique ability to offer end-to-end services under one roof. In-house services include graphic design, web development, onsite screen printing and embroidery, 200,000 SF of warehouse space, pick-pack, and kit assembly. We’re a minority-owned business that’s woman-led. We work with companies of all sizes, including many of the world’s most recognizable brands. Summary: A Customer Care Administrator will be responsible for order processing for the Customer Care Team. The primary duties include working hand in hand with the Customer Care Coordinator’s to ensure all orders ship in a timely manner. T his an on-site role, 5 days at our H.Q. in Waukegan, IL. Duties and Responsibilities : Manage daily order processing for the entire Customer Care team, via waves with in NetSuite Responsible for all manual order requests from sales Manage all expedited requests along with customer in hands dates Work closely with warehouse staff to ensure that all orders are processed and are shipping in a timely manner; with the ability and comfortability to problem solve if stock issues arise Partner with Customer Care Coordinators on all inventory issues such as back orders or discontinued product Responsible for monitoring stock availability for orders through our order management system, NetSuite Manage discontinued items Manage returns, working closely with returns team on all open RA’s Review of daily/weekly reporting, having attention to detail Front Desk Coverage Perform other duties as assigned Qualifications: Excellent oral and written communication skills Must have critical thinking ability and excellent attention to detail Strong initiative, confidence and the ability to ask questions as needed Develop resilience when communicating with different departments within Overture Detail-oriented, with the ability to effectively prioritize multiple projects Strong organizational skills Capability to maintain composure while working under stressful conditions. Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience 1-3 years of customer service experience High school diploma Benefits: Complete insurance coverage on day 1 of hire; Medical, dental, vision, life insurance and disability plans with Company contributions Pet insurance Corporate partnerships with LifeTime Fitness and Bears Fit locations Generous paid time off (vacation, sick and personal days as well as yearly floating holiday) 401(k) eligible on day 1 of hire; Overture match after first year of employment Paid maternity, paternity and adoption leave based on years of service Relaxed dress code Summer BBQs, volunteer employee resource groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs Employee referral bonus Relocation is not provided for this role Powered by JazzHR
Company:
Overture Promotions
Posted:
April 12 on The Resumator
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More About this Listing: Customer Care Administrator
Customer Care Administrator is a Clerical Administrator Job at Overture Promotions located in Waukegan IL. Find other listings like Customer Care Administrator by searching Oodle for Clerical Administrator Jobs.
Customer Care Administrator is a Clerical Administrator Job at Overture Promotions located in Waukegan IL. Find other listings like Customer Care Administrator by searching Oodle for Clerical Administrator Jobs.