This listing was posted on Professional Diversity Network.
Partner Technical Manager
Location:
San Ramon, CA
Description:
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Five9 Partner Solution Consulting team provides technical expertise to our partners around the globe, touching every layer of the Five9 Partner platform. From data analysis to creative problem solving, our Solution Consultants tackle the most challenging technical problems encountered by Five9 Partner.We are looking for a hands-on Principal Solution Consultant with demonstrated technical expertise on the Five9 Partner platforms and superior problem-solving skills. The Principal Solution Engineer will help drive technical training and lead projects that will benefit the global Solution Consulting team. Responsibilities: Use your subject matter expertise to provide proactive and reactive support to team members on their assigned work. When engineers are "stuck" on an investigation, they turn to you. Provide technical leadership on our most critical and most urgent partner issues. When a complex partner issue requires our best technical minds, expect to be involved or leading. Enable team members with technical training (new and ongoing), troubleshooting methodologies/playbooks and improvements to the systems and tools used to investigate partner issues. Identify product improvements opportunities across supportability, reliability, and performance; and work with product owners to drive these improvements. Help scope and develop tools, systems, processes, and documentation that accelerate our team's ability to solve problems. Create and execute department-level enablement and operational readiness plans for major platform features and updates. Ensure team members are recognized for their contributions to partner and team success. Assist with adding top talent to our team by participating in recruiting events and conducting candidate interviews. Foster a strong team environment focused on advanced technical knowledge, effective collaboration, partner service excellence and positive partner outcomes Skills: Demonstrated subject matter expertise with the Five9 Partner platforms and related technologies. Excellent problem-solving skills and talent for identifying creative solutions Exceptional communication and partner service skills (verbal/written) Passion for the partner experience, positive outlook with a proactive mindset and an ability to drive exceptional partner satisfaction result This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. #LI-Remote #LI-JM1 As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $128,800-$249,900 USDFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.PDN-9bc55d51-257e-4b13-9cdb-52f8c92d4d44
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More About this Listing: Partner Technical Manager
Partner Technical Manager is a Executive Manager Job at Five9 located in San Ramon CA. Find other listings like Partner Technical Manager by searching Oodle for Executive Manager Jobs.
Partner Technical Manager is a Executive Manager Job at Five9 located in San Ramon CA. Find other listings like Partner Technical Manager by searching Oodle for Executive Manager Jobs.