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Customer Experience Services Sr. Consultant **Top Secret Clearance with full
Location:
Fairfax, VA
Description:
Strong personal computer and business solution software skills in application administration, design and architectureStrong analytical and problem-solving skills for design, coordination and testing of applicationsLeadership skills to guide and mentor the work of less experienced personalGood communication skills to communicate with customers, support personnel, and managementAbility to work in a team environmentHigh tolerance for stressful situationsBachelor’s degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related fieldStrong personal computer and business solution software skills in application administration, design and architectureStrong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personalGood communication skills to communicate with customers, support personnel, and managementAbility to work in a team environmentHigh tolerance for stressful situations Bachelor’s degree or equivalent years of experience.Must also have at least 5 years of professional experience in the related fieldProvide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new Avaya products to enhance their telecommunication posture.Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to Avaya products as well as other telecommunication platforms.Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of Avaya and non-Avaya servers.Manage dozens of non-person accounts in hundreds of Avaya and non-Avaya servers that perform automated functions for the customer.Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.Train newer voice engineers on how to perform most of the tasks listed above.Powered by JazzHR
Company:
Activesoft
Posted:
March 19 on The Resumator
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More About this Listing: Customer Experience Services Sr. Consultant **Top Secret Clearance with full
Customer Experience Services Sr. Consultant **Top Secret Clearance with full is a Consulting Jobs Consultant Job at Activesoft located in Fairfax VA. Find other listings like Customer Experience Services Sr. Consultant **Top Secret Clearance with full by searching Oodle for Consulting Jobs Consultant Jobs.
Customer Experience Services Sr. Consultant **Top Secret Clearance with full is a Consulting Jobs Consultant Job at Activesoft located in Fairfax VA. Find other listings like Customer Experience Services Sr. Consultant **Top Secret Clearance with full by searching Oodle for Consulting Jobs Consultant Jobs.