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Help Desk Tier II with Security Clearance
Location:
Fort Belvoir, VA
Description:
Help Desk - Tier II Fort Belvoir, VA Must: Secret clearance required Experienced Tier II Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). Must have excellent communication skills (oral and writing). May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area Experience providing Tier 1 desktop technical support Experience with Windows 10 Operating Systems and Office 2013 Experience working with virtual infrastructure (i.eVMWare) required, desired Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, desired Experience with Microsoft SCCM and perform imaging of desktop machines CompTIA Security+ CE required Duties: Provide technical support including client hardware and software support Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system Resolve customer issues using automated remote control software or other remote tools where possible. Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues. Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment. Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties. Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network. Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Company:
Quadrant
Posted:
February 29 on TopUSAJobs
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More About this Listing: Help Desk Tier II with Security Clearance
Help Desk Tier II with Security Clearance is a Customer Service Help Desk Job at Quadrant located in Fort Belvoir VA. Find other listings like Help Desk Tier II with Security Clearance by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Tier II with Security Clearance is a Customer Service Help Desk Job at Quadrant located in Fort Belvoir VA. Find other listings like Help Desk Tier II with Security Clearance by searching Oodle for Customer Service Help Desk Jobs.