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Customer Care Advocate
Location:
Southfield, MI
Description:
We are looking for a Customer Care Advocate in Southfield, MI (Remote) for a 6+ months contract position. Please send me your updated resume and rate expectations at XXXX@botgsolutions.com . Job Description: Position: Customer Care Advocate Location: Southfield, MI (Remote) Duration: 6+ months contract position Client: Direct Client Requirements: Ability to train and take calls virtually in a quiet and secure work environment. Reliable high-speed internet (500-650 kbps) Hotspots and use of Wi-Fi are not allowed - high internet speed is required. Candidates must be located within a commutable distance of Southfield, MI (within 30 miles). Report to client office to resolve technical issues. Use video during interview, coaching, and virtual training. Able to work during the hours of operation of Monday-Friday 8:00am - 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs. We know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours. Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor. Equipment Coordination: For this role you will be issued client equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to client within a week of your assignment ending.**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am - 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance. Behaviors consists of: Attendance *Ability to use reference materials Class Participation *Interpersonal skills Grasp of Material *Decision making Confidence Level *Ownership of learning Technical Skills *Adaptability and flexibility PDN-9b72622d-7929-4f6c-8bc5-59f2c63285b5
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More About this Listing: Customer Care Advocate
Customer Care Advocate is a Other Jobs Customer Care Advocate Job at Monster located in Southfield MI. Find other listings like Customer Care Advocate by searching Oodle for Other Jobs Customer Care Advocate Jobs.
Customer Care Advocate is a Other Jobs Customer Care Advocate Job at Monster located in Southfield MI. Find other listings like Customer Care Advocate by searching Oodle for Other Jobs Customer Care Advocate Jobs.