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Assistant Site Manager
Location:
Saint Louis, MO
Description:
Reports directly to the Assistant General Manager / Site Manager and works collaboratively and in concert with Senior Management and the site Managers on Duty (MOD) at St. Louis - Lambert International Airport. Provides consistency in a 24-hour operational environment and assists as needed supporting all employees. Provides field support in the execution of Super Park plans and policies to achieve maximum operating results and a safe, efficient daily operation. Must possess leadership skills and ability to manage a staff of 30+ cashiers as direct reports. Will be tasked with training new cashier hires, resolving any personnel issues, and providing operations support. Essential Duties/Responsibilities: Manages a staff of 30+ full time and part time cashiers. Responsible for performance reviews, training new hires, write-ups, and disciplinary actions in compliance with the current union agreement. Assist in the control of the shift change fund, making sure all banks are correct and provided to cashiers. Must be able to perform any of the job duties they supervise. Provide leadership to the staff, oversee procedures and trouble shoot and problems that may arise due to procedural or equipment failure. Check all outgoing mail for employees. Check all entrances and exits making sure gates and ticket dispensers are locked up and working properly. Clear ticket and paper jams at entrances and exit lanes. Perform daily scheduled and unscheduled cashier audits. Keep up on all procedural changes, memos, and answer operational questions for all employees under their supervision. Assist in the completion of daily shift logs, End of Shift Report, Shuttle out of Service log and other special reports as required for oncoming MOD. Monitor shuttle routes and the flow of traffic. Employee discipline. Look for damage or other work-related problems in or around the facility and take appropriate action. Pull tickets and tapes from the credit card only lanes (midnight managers only). Pull reports and tapes from the 24-hour cashier booths and transport cashiers to the safe to drop money. LPI is downloaded and printed every morning. Oversee assigned parking locations at Terminal 1&2, Lot’s A, B, C, D, and E parking operations. Assist in the supervision of cashiers, ambassadors, shuttle drivers, maintenance personnel safety patrol inventory and monitors. Ensure employees are in compliance with the company uniform policy and grooming guidelines. Assist customers with questions, concerns, complaints, comments, and directions. Make necessary notifications of any revenue control issues or malfunctions to MOD, Operations Manager or F.O.M. Complete incident reports needed to document damage, theft, or personal injury claims. This includes accident reports and workers compensation claims as well. Knowledge and ability to perform union duties such as cashiering, maintenance, monitoring, scheduling, shoveling and inventory in emergency situations in compliance with the union contract. Other duties as assigned. Experience and/or Education: Minimum of one year management experience is preferred. Organizational skills to include: Proficiency on Microsoft Office Word, Excel, and Teams Proven Leadership capability Exemplary written and verbal communication skills Teambuilding expertise Employee engagement abilities Proven ability to understand and apply policies and procedures. Proven experience in the ability to deal appropriately with employee disciplinary processes. Performance Standards/Goals: Client expectations for performance metrics and benchmarks must be met. Communicate with staff and management routinely. Implement and monitor operational practices. Cover shifts as needed, if required. Produce monthly performance reports. Audit or balance cashier widows for variances. Implement corporate, client, and/or operational service performance; and strategically address urgent matters.
Company:
Hudson And Associates
Posted:
February 28 on PrismHR Hiring
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More About this Listing: Assistant Site Manager
Assistant Site Manager is a Clerical Assistant Job at Hudson and Associates located in Saint Louis MO. Find other listings like Assistant Site Manager by searching Oodle for Clerical Assistant Jobs.
Assistant Site Manager is a Clerical Assistant Job at Hudson and Associates located in Saint Louis MO. Find other listings like Assistant Site Manager by searching Oodle for Clerical Assistant Jobs.