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Solutions Development & Delivery Director - BCG U
Location:
Boston, MA
Description:
WHAT YOU'LL DO As the Solutions Development & Delivery Director within "BCG U" you will lead the design, development and delivery of upskilling solutions to BCG clients around the world. You will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the world. You are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategy. You know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning products. You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG. YOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight. Problem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals. Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS. Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable. Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct. Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization. Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery. Strong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members WHO WE ARE BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Knowledge@BCG consists of the Knowledge Team (KT), Data & Research Services (DRS) and Knowledge & Collaboration Solution (KCS). KT is a group of experts within respective fields or areas providing industry, functional and geographic expertise to consulting teams. KT members are aligned to Practice Areas, sometimes serving as members of case or project teams. KT offers insight into a topic or function derived from BCG's knowledge base and case/project experience. The members of our DRS team work alongside consulting team colleagues to bring advanced research capabilities to support projects and clients. KCS team is a cross-functional team equipping BCGers with internal and external knowledge resources and digital collaboration tools, enabling them to work smarter and with increased productivity EQUAL OPPORTUNITY Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.PDN-9b54bc59-2a5f-40a2-a1d0-2f21c47a2b3e
Company:
Boston Consulting Group
Industry:
Other
Posted:
February 14 on Professional Diversity Network
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More About this Listing: Solutions Development & Delivery Director - BCG U
Solutions Development & Delivery Director - BCG U is a Executive Director Job at Boston Consulting Group located in Boston MA. Find other listings like Solutions Development & Delivery Director - BCG U by searching Oodle for Executive Director Jobs.
Solutions Development & Delivery Director - BCG U is a Executive Director Job at Boston Consulting Group located in Boston MA. Find other listings like Solutions Development & Delivery Director - BCG U by searching Oodle for Executive Director Jobs.