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Senior Help Desk Technician
Location:
Arlington, VA
Description:
SBD is looking for a Senior Help Desk Technician to join our team supporting our DoD customer located in Arlington, VA. The Senior Help Desk Technician will be part of a team responsible for providing Tier 1 technical support to end-users for PC, server or mainframe applications, and hardware. This position is full-time onsite at our customer's headquarters in Arlington, VA. Responsibilities Include: Under direct supervision, provides support to end-users for PC, server or mainframe applications, and hardware. Interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends system modifications to reduce user problems. Refers more complex problems to appropriate personnel. Ensures daily, monthly, and quarterly compliance requirements are met individually and by professional level staff within the timelines provided by Operations executive leadership. Performs other related duties as assigned. Required Experience and Qualifications: Must be a United States (US) Citizen. Must have and maintain active DoD Secret or Interim Secret Clearance. Must be able to pass a comprehensive background check. Bachelor's Degree is required. Equivalent years of experience in a related field may be substituted for the degree. 5+ years of relevant Tier 1 Help Desk experience required. Must be compliant with DoD 8570 IAT Level II requirements, i.e., must have an active Security+CE, CySA+, CCNA Security, GICSP, GSEC, SSCP, or CND certification. Must also have an active Computing Environment (CE) certification, such as CCNA, Server+, MCSA, Azure, AWS, or other similar certification that must be approved by our client. Must reside within a commutable distance to our client's location in Arlington (Ballston), VA in order to work onsite full time. This position is 40 hours/week Monday-Friday, with an 8-hour daily shift between the hours of 6am to 6pm. Experience working with PC software and troubleshooting. Knowledge of remote access software, Office Automation Software Suites, and a high level of expertise with Operating Systems and Networking. Proficient with Windows 10 and Microsoft Office Suite; specifically, Excel, Word, and Outlook a must. Demonstrated ability to communicate effectively, both verbal and written. Must have an impeccable work ethic, the ability to make sound decisions, and a commitment to integrity and accountability. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent organizational skills and attention to detail. Strong analytical, critical thinking, and problem-solving skills. Strong leadership skills. Ability to function well in a high-paced and at times stressful environment. Ability to prioritize tasks and to delegate them when appropriate. Hands-on experience with Adobe Pro a must. Familiarity with Flank Speed is a plus. Familiarity with Service now is a plus. Prior experience supporting the Department of Navy, DoD, or other federal government agencies is a plus. Job Posted by ApplicantPro
Company:
Solutions By Design Ii
Posted:
January 25 on ApplicantList
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More About this Listing: Senior Help Desk Technician
Senior Help Desk Technician is a Customer Service Help Desk Technician Job at Solutions by Design Ii located in Arlington VA. Find other listings like Senior Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Senior Help Desk Technician is a Customer Service Help Desk Technician Job at Solutions by Design Ii located in Arlington VA. Find other listings like Senior Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.