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Service Desk Coordinator - Library & Information Technology Services
Location:
Beloit, WI
Description:
The Service Desk Coordinator is a full-time library position reporting to the Assistant Director of LITS, Common Services and holds primary responsibility for the day-to-day service desk staffing and operations necessary to provide safe and continuous access to the Morse Library facility, technology services, and resources. This position supervises a large student staff at the InfoDesk and provides the first tier of contact and support for all library and information technology related queries, and provides assistance in resolving them or directing them to the appropriate LITS personnel. Characteristic Duties, and Responsibilities: Provides assistance to students, faculty, staff and members of the community at the InfoDesk, handles inquiries and problems regarding circulation, library resources, reserves, fines, ID card services, and basic technology support; escalates questions and problems as needed toappropriate LITS staff. Hires, trains, supervises, and schedules a diverse and customer service-oriented student work team providing frontline services and support for circulation, reference questions, reserves, ID card services, and tier-one technology Maintains the InfoDesk, equipment collection, reserve readings collection, and library bookstacks in good Collaborates with the Library Director, Assistant Director, and librarians to oversee the operation of the library facility, including open/close procedures, settingoperational hours, coordinating housekeeping and maintenanceactivities, and more. Makes recommendations for adjustments and changes in LITS practices and policies to bettermeet the needs of the campus Issues overdue notices, records fines, and resolves problems with ID cards,circulation, reserves, over dues, broken equipment, and lostitems; coordinates with the Bursar's Office to apply fines or refunds to student accounts as needed. Manages patron records relating to the circulation module of the Library's ILS (OCLC WMS) in collaboration with the ILS administrator. Creates and maintains documentation of policies and procedures pertaining to InfoDeskfunctions for staff and student worker training. Collects and reports circulation and usage statistics, as well as monitor the number of help desktickets created and resolved at the service Actively contributes to library and information technology committees and work Other related duties as Credentials and Experience: Associate's degree plus three years experience in a related position. Previous management experience along with prior work in an academic library, public library, technology help desk, or customer service-oriented position with knowledge of library Strong computer skills and familiarity with library ILS Job Posted by ApplicantPro
Company:
Beloit College
Posted:
January 25 on ApplicantList
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More About this Listing: Service Desk Coordinator - Library & Information Technology Services
Service Desk Coordinator - Library & Information Technology Services is a Technology IT Job at Beloit College located in Beloit WI. Find other listings like Service Desk Coordinator - Library & Information Technology Services by searching Oodle for Technology IT Jobs.
Service Desk Coordinator - Library & Information Technology Services is a Technology IT Job at Beloit College located in Beloit WI. Find other listings like Service Desk Coordinator - Library & Information Technology Services by searching Oodle for Technology IT Jobs.