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Helpdesk Technician
Location:
Baton Rouge, LA
Description:
What makes us different? The Workforce Group (WFG) is a Great Place to Work®-Certified company . We are a team of dedicated professionals that pull together to meet the needs of communities after disasters hit partnering with federal, state, and local governments. Culture that makes a difference: Teamwork and partnership We listen to our teams, whether in the field or in the corporate office, to deliver exceptional results to our clients and communities . Location: Onsite Baton Rouge, LA Summary: We have immediate opening for a full-time Helpdesk Technician. The ideal candidate must be an independent results-driven professional that possess 1+ years of Helpdesk experience with a focus in Microsoft O365 functionality. This position will work with the Computer Systems Technician and Information Technology Director to ensure all project needs are being met. Responsibilities Include but not limited to: Monitor Helpdesk and other Project based avenues (Teams, Phone calls, etc.) and assist users in a timely fashion. Responsible for maintaining log off all requests for assistance and what measures were taken to resolve them. Assist the Computer Systems technician with assorted tasks not limited to: Reimage laptops Assist office users Maintain/organize IT Office Inventory Add and remove users in many different platforms not limited to Microsoft O365, RingCentral, Adobe etc. Will be required to ship equipment to users hired for a project and retrieve the same equipment on termination. Requirements: Excellent troubleshooting ability. Ability to manage time efficiently (multi-tasking). Comfortably manage multilevel projects at one time and including a wide array of technologies. Ability to work both independently and as a team. Communicate directly with management and customers in a professional manner (Written and Oral communication). Timely Responses Business Etiquette Must have your own reliable transportation, occasionally be able to travel to project locations and deliver and/or pick up IT equipment to include servers, network equipment, desktops, monitors, and printers. Ability to lift up to 30 lbs. Overtime including weekends and Holidays may be required on occasion. The Workforce Group is an Equal Opportunity Employer including Vets and Disabled We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources. Job Posted by ApplicantPro
Company:
The Workforce Group
Posted:
January 25 on ApplicantList
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More About this Listing: Helpdesk Technician
Helpdesk Technician is a Customer Service Help Desk Technician Job at The Workforce Group located in Baton Rouge LA. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Helpdesk Technician is a Customer Service Help Desk Technician Job at The Workforce Group located in Baton Rouge LA. Find other listings like Helpdesk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.