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Service Supervisor/ Field Service (Power Generation)
Location:
La Vergne, TN
Description:
About the Company: W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 41 facilities employing more than 475 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services. Opportunity Summary: The Service Supervisor/Field Service will direct the generator service business for the assigned territory. Promote field service while responding to customer's technical field service questions. Carries out supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities include interviewing, hiring, and training field service technicians, planning, assigning, and directing work: appraising performance; rewarding and disciplining field service technicians; addressing complaints and resolving problems. Job Duties: Make service calls and solicit customers for all field service repairs in order to meet sales and margin objectives, and to profitably grow as a business. Handle all aspects of field service repair sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions. Maintain communication with customers to promote customer relations and loyalty. Plan and coordinate implementation of maintenance contracts with the admin and Field Service Sales team. Direct the installation of generator equipment with employees, and customers. Update customers on installation plans. Oversee and schedule training for all service department personnel. Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of W.W.Williams product /service to promote business and retain customers. Resolve customer disputes in connection with either factory or distributorship warranties. Work Experience & Qualifications: High school diploma or equivalent required. College degree in business or engineering preferred. Extensive knowledge of various Power Generator (MTU, CAT, Cummins, Kohler, Generac, etc...) products. Ability to travel to customer's offices and facilities. Exceptional written and verbal communication skills. Strong customer service skills. Proficient in Microsoft Office Suite. Employee Rewards & Benefits 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program Medical, Dental & Vision Insurance 401k with a Company Match Company Paid Training Growth & Leadership Opportunities When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.
Company:
W.W. Williams Company
Posted:
January 25 on ApplicantList
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More About this Listing: Service Supervisor/ Field Service (Power Generation)
Service Supervisor/ Field Service (Power Generation) is a Executive Supervisor Job at W.W. Williams Company located in La Vergne TN. Find other listings like Service Supervisor/ Field Service (Power Generation) by searching Oodle for Executive Supervisor Jobs.
Service Supervisor/ Field Service (Power Generation) is a Executive Supervisor Job at W.W. Williams Company located in La Vergne TN. Find other listings like Service Supervisor/ Field Service (Power Generation) by searching Oodle for Executive Supervisor Jobs.