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Senior, Dispatcher/Router
Location:
Kitchener
Description:
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, age, national origin, disability, or veteran status. I. Job Summary Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i. e. Route Managers, Mechanics etc. ). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Works with routing specialists, route managers, and the service department to optimize complex routes Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues Serves as point person for manager; coordinates projects and. Visit ListedBuy for more information.
Company:
Waste Management
Posted:
January 20 on ListedBuy
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More About this Listing: Senior, Dispatcher/Router
Senior, Dispatcher/Router is a Other Art & Media Jobs Dispatcher Job at Waste Management located in United States. Find other listings like Senior, Dispatcher/Router by searching Oodle for Other Art & Media Jobs Dispatcher Jobs.
Senior, Dispatcher/Router is a Other Art & Media Jobs Dispatcher Job at Waste Management located in United States. Find other listings like Senior, Dispatcher/Router by searching Oodle for Other Art & Media Jobs Dispatcher Jobs.