This listing was posted on WhatJobs.
Position: Contact Center Inbound Specialist - Call Center -
Location:
Berrien Springs, MI
Description:
Position: Contact Center Inbound Specialist - Call Center - Berrien Springs (Full-Time) Location: Berrien Springs, MI Job Id: 2463 # of Openings: 1 We're here to make sure you understand the job responsibilities, but we also think it's important for you to get to know our culture and values so you can begin living your "I Am Honor" story on your very first day. So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to "Provide Solutions for Your Financial Success". We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It's no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we're not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It! You're a problem solver and easily connect with others. You're not only here to help our members find solutions, but also to provide them an incredible member experience at the same time. If this sounds like you, you could be the next Account Specialist at Honor! Contact Center Inbound Specialist - Berrien Springs (Full-Time) SUMMARY: Provides excellent member service by developing and maintaining strong member relationships by delivering an exceptional experience primarily through inbound calls. Courteously and promptly resolve member questions, assist members with their accounts, and furnish information about products and services. Appropriately escalates and connects members to other internal subject matter experts to maximize the members' experience. Actively look for opportunities to cross sell products and services that benefit the member. Maintain current knowledge of Honor offerings and accurately record transactions and conversations with members. QUALIFICATIONS: COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to take action and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. EDUCATION/CERTIFICATION: High School diploma or equivalent. REQUIRED KNOWLEDGE: Knowledge of company products and sales policies and procedures. EXPERIENCE REQUIRED: Six months to one years of similar or related experience, including time spent in preparatory positions. Customer service and data entry experience is preferred. SKILLS/ABILITIES: Must have demonstrated ability to finances in order. Strong listening, verbal, and written communication skills. At all times follow the core values of Honor - Honest, Truth, Respect, and Integirty. Must be highly detailed. Apply for this Position
Company:
Honor Credit Union
Posted:
January 2 on WhatJobs
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to WhatJobs
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Position: Contact Center Inbound Specialist - Call Center -
Position: Contact Center Inbound Specialist - Call Center - is a Customer Service Call Center Representative Job at Honor Credit Union located in Berrien Springs MI. Find other listings like Position: Contact Center Inbound Specialist - Call Center - by searching Oodle for Customer Service Call Center Representative Jobs.
Position: Contact Center Inbound Specialist - Call Center - is a Customer Service Call Center Representative Job at Honor Credit Union located in Berrien Springs MI. Find other listings like Position: Contact Center Inbound Specialist - Call Center - by searching Oodle for Customer Service Call Center Representative Jobs.