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DescriptionAs retail office network leaders
Location:
Muncie, IN
Description:
DescriptionAs retail office network leaders, Northwest area managers oversee their own office as well as multiple offices and office managers within their designated area-ensuring the appropriate management, coaching and development of each team in line with Northwest's standards for customer experience. In addition to the complete oversight of area-wide office operations, employee relations, and community engagement, area managers implement sales initiatives that leverage Northwest management tools to meet district goals.ESSENTIAL FUNCTIONS: Provide supervision, leadership and communication for all offices in their areaOversee all implementation and support of Northwest policy and procedureAttend region advisory board and corporate board meetings as applicableWork with team to address employee relations and resolve conflictsIdentify and cultivate current and future organizational talentEnsure that office staff are consistently providing the best customer experience possibleCommunicate with customers to recognize cross-selling opportunities, including education and referral of Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure.Oversee the onboarding of new and existing customers/clients and resolve or escalate issues referred by the office teamImplement of Northwest's strategic business plan and marketing initiativesGenerate small business relationshipsPerform all retail office positions to support the teamConduct in-person and out bound business calls/referrals for acquisition and retentionLead the overall sales performance of the office and area teams by reviewing and coaching to the Northwest scorecardOriginate and process consumer loan requestsProvide leadership to the office team by providing a positive work environment, coaching, and facilitating team meetings/huddlesRecruit top available talent and onboard/supervise training of new employeesSupervise and guide the office's success of operations and auditAdhere to the staffing model for operating efficienciesMinimize office operating expensesDevelop and maintain a high profile within the communityEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipment KNOWLEDGE, SKILLS, AND ABILITIES: Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approachesAbility to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plansAbility to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashionAbility to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoningAbility to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audienceAbility to listen and comprehend what others are saying and facilitate the open exchange of ideas and informationAbility to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as requiredAbility to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: High School Diploma or Equivalent preferred Work Experience: Banking and/or Retail experience preferred6 - 8 years sales experience preferred6 - 8 years supervisory experience preferredEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company:
Northwest Bank
Posted:
January 2 on WhatJobs
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More About this Listing: DescriptionAs retail office network leaders
DescriptionAs retail office network leaders is a Clerical Office Administrator Job at Northwest Bank located in Muncie IN. Find other listings like DescriptionAs retail office network leaders by searching Oodle for Clerical Office Administrator Jobs.
DescriptionAs retail office network leaders is a Clerical Office Administrator Job at Northwest Bank located in Muncie IN. Find other listings like DescriptionAs retail office network leaders by searching Oodle for Clerical Office Administrator Jobs.