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The Vetify Fulfillment Rep (Sr Customer Support Rep) will
Location:
Lehi, UT
Description:
The Vetify Fulfillment Rep (Sr Customer Support Rep) will assist Connect Cloud end-users maximize the use and value of the application.Vetify Fulfillment supports both the Connect application and the underlying compliance and qualification business entry points into Avetta Customer Service include, phone, chat, web tickets and end-user work performed by a Vetify Fulfillment rep is fast paced, challenging and rewarding work assisting Avetta customers realize full value from Avetta Cloud applications. Avetta Vetify fulfillment provides a career progression that allows high performers to quickly achieve promotions and salary/bonus increases based on learning and achievement of exemplary Customer Satisfaction. After the initial 4 week training period in office, this role would offer a hybrid work schedule in our Lehi office (3 days in office, 2 days work from home).Pay rate: $18.70/hr USDRESPONSIBILITIES: Helpend-users navigate the Avetta Cloud applicationAssist end-uses in making payment of their Membership FeesVerifytechnicaldocuments submitted by end-usersRecord details of inquiries, comments and complaintsCommunicate and coordinate with internal departmentsto resolve Customer requestsRecord end-user reported defects and product gapsHandle and resolve customer complaints when necessaryConduct all customer interactions in a manner that presentsAvettain a positive light.Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established byAvetta MINIMUM QUALIFICATIONS: Superiorcommunication skills- both written and oralMeticulous attention to detailStrong multi-task skillsAnaptitudefor learning online software systemsExcellent troubleshooting and problem-solving skillsWorking knowledge of desktop productivity applications (Word, Excel, etc.)Passion/desire to help CustomersSelf-motivatedDesire to learn both new technology and new business processesFriendly presence and helpful attitude; good interpersonal skills and ability to work well with METRICS THAT MATTER: Green flag completion percentageCall and email countCSAT and NPS scores
Company:
Avetta
Posted:
January 2 on WhatJobs
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More About this Listing: The Vetify Fulfillment Rep (Sr Customer Support Rep) will
The Vetify Fulfillment Rep (Sr Customer Support Rep) will is a Customer Service Customer Support Specialist Job at Avetta located in Lehi UT. Find other listings like The Vetify Fulfillment Rep (Sr Customer Support Rep) will by searching Oodle for Customer Service Customer Support Specialist Jobs.
The Vetify Fulfillment Rep (Sr Customer Support Rep) will is a Customer Service Customer Support Specialist Job at Avetta located in Lehi UT. Find other listings like The Vetify Fulfillment Rep (Sr Customer Support Rep) will by searching Oodle for Customer Service Customer Support Specialist Jobs.