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IT Service Delivery Manager
Location:
Newark, NJ
Description:
Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an experienced; IT Service Delivery Manager to join our team as soon as possible. You will be part of a quickly growing team, helping not only to create an attractive passenger terminal, but also to develop the Terminal Operator company with your expertise and personality. Your Future Responsibilities Manage the service desk team and oversight of ITIL Service Management processes Ensure that the ICT Service Desk operates efficiently and effectively, providing technical support when necessary Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues, and data Drive the performance of the IT service desk to achieve a high level of performance Drive the effectiveness of the Incident management process (quick response, resolution, and communication Establish and implement ITIL standards Improving operational management systems, processes, and best practices. Develop Service and Operational Level Agreements to set expectations and measure performance Develops an effective and workable ITIL framework for managing and improving customer support in the organization Advise management on situations that may require additional client support or escalation Seek ways to increase quality of customer service Responsible for managing the Airport IT service desk Responsible for resolving issues escalated by technicians and engineers Responsible for coordinating with vendors and other systems provers to resolve the issues and monitor the SLA Other Ad-hoc duties as assigned Your Education & Training 10 + years progressively responsible experience in ICT Operations management Knowledge of organizational effectiveness and operations management Experience working in an airport environment is preferred Your Skills & Experience Strong knowledge of ITSM and ITIL best practices Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project) Very good knowledge in English (spoken and written) Stellar organizational skills Continuous Improvement Mindset Ability to prioritize tasks Ability to act with integrity, professionalism, and confidentiality Has a positive and energetic attitude with a hands-on mentality Ability to work without direct supervision, taking responsibility, and ownership of assigned tasks Ability to work in a team-driven environment Good reasons why you should become part of the airport family Be part of the team who embraces diversity, fosters collaboration, practices mentorship, and believes in a positive, healthy work climate Help Munich Airport, Europe’s only 5-star Airport, to build on its reputation in the US International working environment Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.Powered by JazzHR
Company:
Munich Airport Nj
Posted:
January 2 on The Resumator
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More About this Listing: IT Service Delivery Manager
IT Service Delivery Manager is a Sales Delivery Manager Job at Munich Airport Nj located in Newark NJ. Find other listings like IT Service Delivery Manager by searching Oodle for Sales Delivery Manager Jobs.
IT Service Delivery Manager is a Sales Delivery Manager Job at Munich Airport Nj located in Newark NJ. Find other listings like IT Service Delivery Manager by searching Oodle for Sales Delivery Manager Jobs.