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Job Description:*IT Helpdesk Analyst is required to perform
Location:
Cary, NC
Description:
*Job Description:*IT Helpdesk Analyst is required to perform a support role for international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.*Daily Activities:*Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users Route problems to internal I.M. support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User Access and Exit controls.Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.Answer calls & Chats and ensure resolution is provided on First call to improve FCR and Customer satisfaction.Job Type: Full-timeBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceExperience level:* 1 year* 2 yearsSchedule:* 8 hour shift* Day shift* Evening shift* Monday to Friday* Night shiftWork Location: In person
Company:
HCL Technologies
Posted:
January 1 on WhatJobs
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More About this Listing: Job Description:*IT Helpdesk Analyst is required to perform
Job Description:*IT Helpdesk Analyst is required to perform is a Customer Service Help Desk Analyst Job at HCL Technologies located in Cary NC. Find other listings like Job Description:*IT Helpdesk Analyst is required to perform by searching Oodle for Customer Service Help Desk Analyst Jobs.
Job Description:*IT Helpdesk Analyst is required to perform is a Customer Service Help Desk Analyst Job at HCL Technologies located in Cary NC. Find other listings like Job Description:*IT Helpdesk Analyst is required to perform by searching Oodle for Customer Service Help Desk Analyst Jobs.