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Software Implementation Specialist
Location:
Katy, TX
Description:
Unlock Your Potential: Join ConvergePoint as a Software Implementation Specialist (You must be able to commute to our Katy office for this role) Are you passionate about providing exceptional customer service and eager to learn new technologies? We've got the perfect opportunity for you!At ConvergePoint ( www.convergepoint.com ), we are looking for a talented Software Support Specialist to join our growing team and help us deliver outstanding software implementation and technical support to our customers. Make an Impact: Kickstart the customers' journey by guiding them through the onboarding process (we'll teach you how) Empower users with in-depth online training on our software (we'll provide the training materials) Facilitate seamless document migration onto our platform (we'll show you the ropes) Be the go-to expert for software usage, troubleshooting, and innovative solutions Efficiently manage and update support tickets to ensure customer satisfaction Enrich our knowledge base with user guides, how-to articles, and demo videos Your Qualifications: A Bachelor's Degree in Information Systems, Business Administration, Communication, or a related field is required 1-2 years of technical/software support or B2B customer support experience (max. 5 years) Exceptional customer service skills and a natural problem solver Excellent phone, verbal, and written communication skills Eagerness to learn the ConvergePoint software (we'll provide training) Experience with Zendesk or help desk ticketing systems is a plus Must be authorized to work in the United States (sponsorship not available) Must be local to Houston Perks You'll Love: Competitive base salary tailored to your experience Comprehensive healthcare benefits, including Medical, Vision & Dental Generous paid holidays and vacation days 401(k) with excellent corporate matching A fun and casual work environment No travel required About ConvergePoint: We are a rapidly expanding software company based in Houston, and the leading provider of compliance software solutions on Office 365 Microsoft SharePoint. Our five proprietary products manage the life cycle of Policies & Procedures, Contracts, Conflict of Interest Disclosures, Incident Tracking, and Employee Training. We proudly serve a diverse clientele, including Fortune 500, Enterprise, and mid-size organizations across the US, Canada, UK, Australia/New Zealand, and South Africa.Ready to make a difference? Apply now and join the ConvergePoint family. Discover more about us at www.convergepoint.com . Job Posted by ApplicantPro
Company:
Convergepoint
Posted:
December 27 2023 on ApplicantPool
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More About this Listing: Software Implementation Specialist
Software Implementation Specialist is a Jobs Software Implementation Job at Convergepoint located in Katy TX. Find other listings like Software Implementation Specialist by searching Oodle for Jobs Software Implementation Jobs.
Software Implementation Specialist is a Jobs Software Implementation Job at Convergepoint located in Katy TX. Find other listings like Software Implementation Specialist by searching Oodle for Jobs Software Implementation Jobs.