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Information Technology Support Specialist
Location:
Minneapolis, MN
Description:
IT Support Specialist - ArchKey Solutions Minneapolis, MN - onsite positionArchKey Solutions/Parsons Electric About the company ArchKey Solutions is a Top 10 National Electrical Contracting company. Our teams work on large, sophisticated projects across the United States. When you work with ArchKey or any of our regional divisions, you join an expansive network of resources, experts, and innovators. More than a bright future, ArchKey Solutions offers positions with a stellar today. We are a lifestyle employer, providing flexibility, great pay, and strong benefits allowing you to live your best life at and away from work. About the position As part of the ArchKey Solutions IT Team, you will have a direct line of support to employees at the company headquarters, remote offices, and job sites and be responsible for upholding all department policies, procedures, key objectives, and regulations. In this role, you will provide front-line support including assisting employees with PC builds, replacement and repairs, device setup, and asset management. You will also install and support company software, and cyber initiatives, and deliver exceptional customer service. Day in the life Assist with the installation and maintenance of Company computer technology including desktops, laptops, and mobile devices including iPads. Assist with software installations and upgrades when necessary and replace hardware according to the replacement schedules. Support end-user requests for hardware, software, and network support and provide troubleshooting and solutions development through the centralized helpdesk system. Create and provide user training for basic hardware and software use consulting with users directly regarding common technical issues and solution applications. Create, configure, test, and maintain specific operating system images for deployment on computers, and phones including authorizing systems access. Accurately maintains Company records and other sensitive business and customer data. Perform minor repairs to equipment and arranges for other servicing needs as required. Minimum Qualifications Associate degree or equivalent work experience in information technology, computer services, or a related field. Minimum 1-3 years of information technology or network experience with Microsoft operating systems, troubleshooting to resolve hardware and software problems, and/or providing technical support services. Experience with Microsoft products, PC hardware components, desktop operating system and application software, Windows 10/11, and Microsoft O365 Office Suite. Microsoft/Azure environment, networking technologies, and firewall experience is a plus. Skilled in operating systems, application software installations and upgrades, virus protection and eradication, information security, confidential data, and disaster recovery policies, plans, and procedures. Basic project management and LEAN methodology experience with knowledge of the project life cycle. Strong customer focus and experience collaborating with all levels of an organization. Effective team player, collaborative, organized, excellent communication and relationship-building skills, and demonstrated a high level of independent problem-solving, integrity, and dependability. Valid driver's license. ArchKey Solutions is an Affirmative Action, Equal Opportunity Employer: M/W/Vets/Disabilities. Our commitment to Diversity, Equity and Inclusion is an important aspect of our culture. Every person is welcomed ● Every person is included ● Every person is valued
Company:
Sachs Electric
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Information Technology Support Specialist
Information Technology Support Specialist is a Technology IT Specialist, Support Worker Job at Sachs Electric located in Minneapolis MN. Find other listings like Information Technology Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
Information Technology Support Specialist is a Technology IT Specialist, Support Worker Job at Sachs Electric located in Minneapolis MN. Find other listings like Information Technology Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.