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Intake Coordinator
Location:
Honolulu, HI
Description:
More than a nursing job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii hospice nurse, you will guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve. Position Summary: The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis. Primary Responsibilities: ln-Take: Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.) Builds relationships & communication with referral sources Goals / Reporting: Ensure accuracy and consistency of information Log data into weekly reports at the end of each week and track against goals Share weekly reports with the team Monday following the week prior Reviews data and evaluates results in support of achieving goals Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization Referral Sources: Strong customer service focus Responsible for establishing strong & meaningful relationships Work with referral sources and office staff to ensure transparent execution of services Ensure status updates are made lo each referral source in a timely manner ยท Resolves customer complaints by investigating problems; deploying solutions; making recommendations to management Collaborate with Community Liaisons & Admissions RN's Teamwork: Practice effective communication and interpersonal skills to enhance positive teamwork and accomplish goals/tasks Serve as a member of agency committees as needed / directed Demonstrate initiative in team leadership Collaborate with the team Establish working relationships with all company support departments General: Clearly understand Navian Hawaii's mission, vision & values Represent the mission and value of Navian Hawaii with passion and enthusiasm Promotes excellence in customer relations in all encounters Must be able to plan and meet deadlines Maintain a flexible work schedule to meet the demands of the job Convey a professional and positive image and attitude Demonstrate commitment to continued professional growth and development Other duties as assigned Knowledge and Skills Requirements: Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously Ability to set priorities, research, problem solve and make independent decisions with minimal supervision Ability to maintain highly sensitive and confidential material Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff Familiar with concepts and practices used in a hospice setting Ability to maintain records and prepare related reports Basic computer knowledge of MS applications such as Word, Excel, Outlook, Working knowledge of departmental and organizational policies, procedures, and operations Working knowledge of the principles of office management and of modern office procedures, systems and equipment such as typewriters, calculators, word processors, etc. Experience and Educational Requirements: High school diploma Minimum one year experience in healthcare or related field Knowledge of hospital/physician referral process, end-of-life care preferred Hours: Generally Monday through Friday, hours will vary based on schedule needs. The Intake Coordinators alternate working every other weekend. Position may require after hour work including weekends and holidays, as needed Employment Requirements: All offers are contingent on a candidate's successful completion of the following requirements: A legally compliant background check Drug Screen & Physical Exam COVID Vaccination Why Navian Hawaii? Consistent schedule Team-oriented, locally run nonprofit where every voice is heard Competitive pay with an excellent benefits package Flexible organization that supports positive work/life balance
Company:
Navian Hawaii
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Intake Coordinator
Intake Coordinator is a Nurse & Healthcare Intake Coordinator Job at Navian Hawaii located in Honolulu HI. Find other listings like Intake Coordinator by searching Oodle for Nurse & Healthcare Intake Coordinator Jobs.
Intake Coordinator is a Nurse & Healthcare Intake Coordinator Job at Navian Hawaii located in Honolulu HI. Find other listings like Intake Coordinator by searching Oodle for Nurse & Healthcare Intake Coordinator Jobs.