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Facilities Director
Location:
Las Vegas, NV
Description:
Dollar Loan Center & Affiliated Entities Job Description Job Title: Facilities Director Department: Corporate Reports to: CFO FLSA Status : Exempt Position Summary: The Facilities Director is part of Dollar Loan Center's ("DLC's) executive leadership team. DLC's Facilities Director is responsible for the DLC and its affiliated entities and is responsible for all Facilities team members and locations. DLC currently includes over 50 locations throughout Nevada and Utah, along with DLC's Las Vegas corporate headquarters and warehouse. DLC's Facilities Director has the opportunity to be part of DLC's upcoming expansion plan through which several new stores and/or warehouse facilities are expected to be added in current markets and in new jurisdictions in the near future. The Facilities Director will also be responsible for repairs and maintenance at the personal residence of the DLC's Owner. The Facilities Director must ensure that each facility is maintained in top-notch condition - especially customer-facing areas - in order to maintain DLC's company image and high brand standards. The Facilities team also plays a key role in complying with lease requirements, opening/closing locations, overseeing store remodels (typically performed by outside contractors), and managing vendors on certain projects such as exterior signage replacements, carpet replacement at headquarters, HVAC replacements, etc. E ssential Duties and Responsibilities: Safety: Ensure that stores and other facilities are maintained to prevent threats to customer and/or employee health and safety and comply with federal, state, and local codes and regulations. Think Like An Owner: DLC's Facilities Director must take great pride in the condition of company facilities and work with the Facilities team to preemptively identify and address issues in DLC's stores, such as: Malfunctioning exterior signage, Worn carpet, Stained ceiling tiles, Worn/chipped/distressed customer-facing furniture, and Faded/weathered pylon signage. Execution: DLC's Facilities Leader must be able to understand instructions from DLC's Owner re: remodel details, external and internal signage, store décor, flooring, paint, wall wraps, etc. and execute the Owner's vision with extraordinary attention to detail. Communication: DLC's Facilities Director must be able to communicate clearly and concisely with DLC's Owner, other DLC leaders, DLC's regional managers, external contractors, and other vendor/partners. Communication formats will include emails and text messages, in addition to verbal interactions. Customer Service: DLC's Facilities Director will work extensively with DLC's Chief Operating Officer, Regional Managers, and Store Managers. The Facilities Director must view these colleagues and the Facilities Director's "customers", must strive to provide exceptional customer service to them, and must drive the customer service mindset to the entire DLC Facilities team. Ongoing Maintenance: Oversee DLC's Facilities team and/or external contractors (as necessary) in the maintenance and repair of all facilities, including keeping customer-facing areas in "like new" condition and staying in compliance with HVAC maintenance provisions and other aspects of DLC's leases. Contractors: DLC's Facilities Director must work with the Facilities team to assess each project and determine whether it can/should be done using the in-house Facilities team or whether an outside contractor should be engaged. The Facilities Director will scope projects, solicit bids, and discuss all projects requiring significant spending with the CFO as part of this process. Facilities Department Leadership: Prioritization: Maintain visibility to all Facilities projects and adjust the priority of projects, as necessary, to balance operational goals with team/customer safety and/or regulatory compliance requirements. Team/Personnel: Lead DLC's Facilities team, including conducting periodic performance reviews of direct reports; hiring & firing to ensure the right mix of Facilities skills, specialties, and competency on the team; scheduling relevant training and skill development; etc. Fleet: Oversee the Facilities team's small fleet of vehicles to ensure proper support of all stores and other facilities while controlling the risks inherent in commercial vehicle operations. Inspections: Perform unscheduled quarterly (or more frequent) inspections of all facilities and document/manage improvements and other work that arises from such inspections. New Store Buildouts, Store Closings, and Special Projects: Oversee DLC's Facilities team and/or external contractors for new store buildouts and store closings, as well as for special projects such as periodic store refreshes, HVAC replacements, etc. Leases: DLC's Facilities Director must be able to read and understand leases, especially lease provisions setting forth responsibility for HVAC and other building system maintenance and repair. Insurance: Must understand insurance requirements for stores and other facilities and drive Facilities team checklists & processes to maintain all policy coverages. Manages confidential information. Other duties as assigned. Requirements for Education and/or Experience: At least 8 years of Facilities / Construction experience, with at least 4 years of experience: Managing team members (setting schedules, evaluations, etc.), Soliciting and evaluating project bids, Overseeing contractors, Prioritizing projects, etc. Excellent organization and time management skills. Responsive - either directly or through other Facilities team members - to requests from stores, from Operations leadership, and especially to emails/calls/texts from DLC's Owner. Detail-Oriented and Assertive: must be able to hold self, contractors, and Facilities team members accountable to deliver on the scope and quality of each project, especially for projects in customer-facing areas of stores and projects at the Owner's personal residence. Code Compliance: Understand the building codes for the jurisdictions where stores and other facilities are located and have the ability to research and understand the codes of new jurisdictions that the company may enter. Experience opening new stores and/or remodeling existing stores preferred. Professional demeanor, positive attitude, and strong communication skills, both within the Facilities department and with other personnel. Ability to work well independently. Valid driver's license and reliable transportation. Specialized Knowledge, Skills, and Experience: Must have excellent organizational, interpersonal, and communication skills, and hold self and others to high standards. Must be adaptable to pressure situations. Must be a deadline-oriented self-starter and understand the responsibilities and expectations of the position. Must be available to travel to Northern Nevada and Utah on a quarterly or more frequent basis to meet with Facilities managers in those markets, in addition to routine visits to facilities in Southern Nevada. Must embrace opportunities to share knowledge and experience with and actively assist in training junior team members. Must be computer literate, with Microsoft Excel and other Microsoft Office (Word, PowerPoint, Outlook) skills. Abilities: Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, pay close attention to details, and to perform with a high level of accuracy, completeness, and legal compliance. Ability to work in a team environment, work effectively with others, display strong communication skills (both verbally and in writing/email), organize, prioritize, research, and plan. Ability to correctly interpret, explain, and apply policies and procedures, and to understand and follow oral and written instructions. Eagerness to invest the time and energy to understand the various businesses the Facilities Department supports, and the ability to establish and maintain cooperative working relationships with those contacted in the course of work. Requires repetitive movement, sitting, writing reports and emails, face-to-face discussions with individuals or teams, use of electronic mail, and telephone and video conference conversations. Also requires frequent travel to stores and other facilities in Southern Nevada and, to a less frequent extent, to stores and other facilities in Northern Nevada, Utah, and soon-to-be-established other locations. Requires physical inspection of facilities, including internal and external building systems, etc., which may require climbing ladders, kneeling, crawling, lifting, and other physical demands. Work Environment: Requires work both indoors and outdoors in various weather conditions, but primarily working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people . Requires frequent local travel and periodic (e.g. monthly) air or long-distance vehicle travel to multiple sites. While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Company:
DLC Empire
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Facilities Director
Facilities Director is a Executive Director Job at DLC Empire located in Las Vegas NV. Find other listings like Facilities Director by searching Oodle for Executive Director Jobs.
Facilities Director is a Executive Director Job at DLC Empire located in Las Vegas NV. Find other listings like Facilities Director by searching Oodle for Executive Director Jobs.