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Part Time Customer Service Representative, Arizona Lottery (Sky Harbor Airport) | Customer Service1

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Part Time Customer Service Representative, Arizona Lottery (Sky Harbor Airport)

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Location:
Phoenix, AZ
Description:

Job Description Job Description Pollard Banknote is seeking highly driven, customer-focused Customer Service Representative to work at the Arizona Lottery located in the Sky Harbor Airport in Phoenix Arizona, on a part-time basis. Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks regarding customer, vendor, and retailer services. This position will interact with customers via telephone, in person, and through correspondence, by providing game information, policies and procedures, and rules and regulations. The incumbent will perform research and resolve various customer problems and complaints. What will you do? Interact in-person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, etc. Handle cash transactions and balancing; Prepare bank deposits; Perform daily bank reconciliations, fiscal transactions, and reconciliation reports Prepare a variety of written correspondence Prepare winner checks up to the designated amount Perform data entry Operate a computer, ticket terminals, calculator, and various office equipment Other duties as assigned To be successful in this role, you will need- High School Diploma or GED Minimum two (2) years' experience in a fast-paced customer service environment Prior experience handling cash transactions is required Must be flexible for scheduling purposes, including night and weekend shifts Ability to communicate clearly and effectively, both verbally and in writing Demonstrated experience working with confidential information Demonstrated troubleshooting and problem-solving experience Basic computer skills required, along with prior data entry experience Basic mathematical skills required Ability to speak Spanish is considered an asset Able to sit, stand, bend, stretch at a minimum of 50% of the time What do we offer? Health care benefits Permanent role and stable environment Opportunity for career development * Interested candidates are encouraged to submit a cover letter, resume, including salary requirements. Pollard (U.S.) Ltd. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment is contingent upon a satisfactory response from a Criminal Record Search. Job Type: Part-time
Company:
Pollard Banknote
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Part Time Customer Service Representative, Arizona Lottery (Sky Harbor Airport)
Part Time Customer Service Representative, Arizona Lottery (Sky Harbor Airport) is a Customer Service Customer Service Representative Job at Pollard Banknote located in Phoenix AZ. Find other listings like Part Time Customer Service Representative, Arizona Lottery (Sky Harbor Airport) by searching Oodle for Customer Service Customer Service Representative Jobs.