This listing was posted on ApplicantPro.
Implementation Manager
Location:
Honolulu, HI
Description:
Who We Are Since we opened our doors in 1994, we've been on our own entrepreneurial journey that has taken us from a small office in Kailua-Kona to one of Hawaii's most successful companies. Today our team is bigger, but our purpose remains: Empowering employers to succeed in Hawaii. For more information about our purpose and solution, visit Proservice.com . By joining us, you're becoming a member of our #PROhana. Being a part of the #PROhana includes working for an high performing organization and service culture, that has been recognized as one of Hawaii's Best Places to work for 16 years. If you're an individual that values and has a high bar of excellence, empathy, ownership mentality, resourcefulness, and tenacity, we want to hear from you! To learn more about our culture and other career opportunities, visit Proservice.com/career Role Overview Our Client Implementation function is focused on fostering great partnerships that make it easy to be a Client, activating solutions that engage and satisfy the Client's needs, while providing viable and scalable solutions that can be successfully delivered and maintained through our ongoing service operations. The ProService implementation team is looking for a seasoned and proven Implementation Manager to coach, develop, and engage our Implementation team. In this role, you will be expected to empower and drive the team members to deliver a best-in-class implementation experience for new Clients as they begin their partnership with ProService. The Implementation Manager also collaborates with Sales and the Client Experience team. Responsibilities: People Leadership: Attract, hire, and retain a team of high performing Implementation Consultants, Platform Analysts, and Implementation Assistants. Coach, develop and inspire the group to become high-performing, entrepreneurial teams that drive results with efficiency. This includes establishing, maintaining and holding the team accountable to productivity, accuracy, and quality standards that earn delighted Client sentiments. Program Execution: Drive the execution of team playbooks and initiatives that enable a consistent, high-quality Client experience for each Client. Associate Engagement: Foster an environment that induces discretionary effort through thoughtful and intentional engagement efforts. Service & Growth: Drive the group's focus on Client Experience to ensure accurate and effective onboarding for new Clients. Foster strong collaborative cross-functional relationships to ensure the Implementation group is supporting Sales efforts, while also creating sustainable Service Team support. Innovation: Never settle for the status quo, with a mind always focuses on process improvement. Collaboration: Work closely with and value internal partners at a high level and understand that you can achieve more with others. Requirements & Qualifications: Required Experience Minimum of 3-5 years of hands-on software implementation experience (any industry) Minimum of 2-3 years in a front-line leader role (any capacity) Minimum of 1-2 years of front-line leadership experience specifically in an implementation capacity Experience managing individuals with various skill-levels, tenure, and personalities Successful project management experience with demonstrable success Bonus Points Bachelor's Degree Human Capital Management experience, particularly in the PEO/HRO world HCM certifications Familiarity with HR best practices Elite change management and collaboration skills Champion of process improvement initiatives to go-live Have developed and promoted individual contributors into leadership capacities Benefits & Perks Paid Parental Leave Student Loan Repayment Assistance 401k Company Match Generous paid time off including 7 observed holidays, floating holidays, and paid volunteer time. Company contribution towards individual healthcare plans (medical, drug, vision, and dental) Flexible Spending, Life, and Accident insurance programs ProService Hawaii is proud to be an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, and local law. ProService is committed to providing access, equal opportunity and reasonable accommodation. If a reasonable accommodation is needed to participate in the job application or interview process, please contact XXXX@proservice.com or you may call us at 808-394-XXXX.
Company:
Proservice Hawaii
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Implementation Manager
Implementation Manager is a Executive Manager Job at Proservice Hawaii located in Honolulu HI. Find other listings like Implementation Manager by searching Oodle for Executive Manager Jobs.
Implementation Manager is a Executive Manager Job at Proservice Hawaii located in Honolulu HI. Find other listings like Implementation Manager by searching Oodle for Executive Manager Jobs.