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Program Director Arizona Region
Location:
Phoenix, AZ
Description:
Compensation $65k to $ 75k Annually Employment Type Full-Time Beyond Borders' Mission: To enrich the lives of the clients we serve by providing the highest quality treatment, and developmental services available in a safe, caring, positive, goal-oriented environment. www.gobeyond- borders.comThis service provides necessary support in order for the person to remain in His/her own home and/or participate in work or community activities.We are seeking a Program Manager - Home and Community-Based Services to join our team! Responsibilities: Carry the vision and functional objectives of Beyond Borders & Co. Service, employee performance, and overall customer satisfaction for our valued clients. The Customer Service Manager is also responsible for supervising, guiding, and directing office staff and those who provide direct client services. The position involves utilization management, hiring, disciplining employees as appropriate, overseeing scheduling, identifying problems, and implementing proactive solutions to drive optimum outcomes and quality services for clients served. Resolve client-related issues including contacting both internal and external customers to address matters affecting utilization Partner/communicate with all members of the client's circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners, and related agencies Manage diverse payor sources. Ensure proper documentation and record-keeping for agency payors Conduct periodic home visits and safety checks Oversee creation of caregiver and field-staff schedules to impact quality related to client care Maintain strong, positive relationships with referral partners, payor sources, and clients Direct and participate in on-call responsibilities as needed Manage client service schedules to ensure adequate staffing. Process completed visits for payment Identify branch staffing needs and quality candidates. Recruit, screen, and select direct-care staff based on referrals Evaluate, supervise, train, and provide feedback to the Direct Care Staff to ensure quality care Monitor staff, identifying problem situations. Develop/implement solutions for optimal outcomes Evaluate job performance of staff and conduct performance reviews. Initiate, implement and recommend corrective actions and/or disciplinary actions including employee terminations May need to assign tasks and provide supervision to other Branch or Administrative Employees Ensure HomeCare services are in compliance with agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations. Maintain a full understanding of clients' agreed Plans of Care. Ensure adherence to plans for each client served. Monitor and report on changes in clients' Plans of Care, services, or conditions as required Contact case managers and payors with recommendations regarding Plan of Care compliance Support and implement initiatives related to Branch Growth Analyze funding source documents and Care Plans to ensure caregiver compliance Review weekly and monthly metrics. Conduct analysis to ensure financial management and net-hours growth to meet Branch goals Address issues related to utilization. Create action plans to increase served hours and optimal utilization. Analyze monthly financial statements for branch. Implement strategies to increase profitability. Manage operating expenses (Profit and Loss responsibility) to maximize contribution. Develop and execute branch's annual business plan Independently assess each client's needs to determine if additional services should be requested. Identify care-plan modification needs as described in the Compliance section Maintain data integrity in a client-scheduling software system Carry the vision and functional objectives of Beyond Borders & Co. Other duties as assigned Role Summary: The employee is responsible for assisting the consumer in maintaining a safe and clean home, stay healthy, clean and have good meals. This support may occur in the person's home or in the community, based on the person's specific needs, as identified through the Individual Support Plan process. Qualifications: Strong allegiance and loyalty to the vision of Beyond Borders & Co. Minimum of 1 year of progressive hands-on personal client care experience as well as administrative responsibilities Previous experience in personal care or other related fields Compassionate and caring demeanor Ability to build rapport with clients and stakeholders Excellent written and verbal communication skills Strong values, morals, character. Teachability and strong work ethic About Beyond Borders & Co.: We are dedicated to the growth and development of not only the people we serve, but we are dedicated to the growth and development of our most important asset... YOU!By accepting this offer of employment, you will join an outstanding local provider, while at the same time becoming part of The Beyond Borders Team. I am confident you will find that it is rich with talented individuals like yourself who are dedicated to growing and making a positive difference in the lives of those we serve.Beyond Borders is place where we ensure the safety of the members we serve, a place where you receive the training and experience to further your careers, and place where you will find growth, stability, challenge, development, and a sense of purpose.www.gobeyond-borders.com
Company:
Beyond Borders & Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Program Director Arizona Region
Program Director Arizona Region is a Executive Director Job at Beyond Borders & Company located in Phoenix AZ. Find other listings like Program Director Arizona Region by searching Oodle for Executive Director Jobs.
Program Director Arizona Region is a Executive Director Job at Beyond Borders & Company located in Phoenix AZ. Find other listings like Program Director Arizona Region by searching Oodle for Executive Director Jobs.