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Front Desk Representative
Location:
Wooster, OH
Description:
Job Description: Responsible for attending to the needs of guests, especially during check-in and check-out. Schedule: 8:00am - 4:00pm Essential Job Functions: Be in required uniform including name tag, earpiece, and radio. Greeting guest with an approved greeting, i.e. Good Morning, Good Afternoon, Good Evening. Respond to all Zingle messages. Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to "walk-in" guests. Entering/changing reservation information on the PMS. Posting charges to guest accounts. Processing payments from guests. Making necessary corrections to guest accounts. Informing the housekeeping department about room status/availability. Listening for and responding to guest complaints. Operating/answering hotel phones using the approved greeting. Cleaning the front desk and surrounding areas. Complete shift checklist Maintaining daily logs. Balancing shift work and cash drawers. All hotel computers are intended for business use only. Do not access social media while clocked in. Must be able to stand for an 8-hour shift. Additional Responsibilities: Attitude must be conducive to team growth, hospitality, and a serving environment. Must be willing to participate in service/hospitality training and education. Must be willing to further education in PMS/Phone Sales/Sales/General Hospitality. Any other duties assigned by Supervisor Job Posted by ApplicantPro
Company:
Nivea Hospitality
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Front Desk Representative
Front Desk Representative is a Clerical Front Desk Receptionist Job at Nivea Hospitality located in Wooster OH. Find other listings like Front Desk Representative by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Representative is a Clerical Front Desk Receptionist Job at Nivea Hospitality located in Wooster OH. Find other listings like Front Desk Representative by searching Oodle for Clerical Front Desk Receptionist Jobs.