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Aviation Customer Service Representative
Location:
Richmond, VA
Description:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Responsibilities and Duties Greet customers in a friendly, professional manner Provide concierge services to pilots and customers including making reservations as required Invoicing for services rendered to customers and pilots Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including Microsoft office products and point of sale programs Basic mathematical knowledge Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Position Type and Expected Hours of Work This is a non-exempt position. This position includes shift work which may require working evenings, weekends and holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications Customer service experience preferably in the service industry High School Diploma or equivalent Entry level position Ability to work evenings, weekends, and holidays Acceptable driving record Ability to pass a background check Zero tolerance drug free employer includes pre-employment and random screening AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.Please Apply Below: https://millionair.talentplushire.com/jobs/
Company:
Million Air
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Aviation Customer Service Representative
Aviation Customer Service Representative is a Customer Service Customer Service Representative Job at Million Air located in Richmond VA. Find other listings like Aviation Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Aviation Customer Service Representative is a Customer Service Customer Service Representative Job at Million Air located in Richmond VA. Find other listings like Aviation Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.