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Manager, IT Service Desk
Location:
Las Vegas, NV
Description:
Title: Manager, IT Service Desk Department: IT Service Desk Bargaining Unit: NBU Grade: N/A Position Type: Exempt Status: Full Time Position Summary Manages IT Service Desk and partners with other aspects of IT, 3rd party, and business to ensure successful outcomes. Leads the IT service teams responsible in delivering excellent IT customer service. Assists in driving IT culture to ensure service-oriented culture - treating employees as internal customers and establishing SLAs. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role." Key Duties and Responsibilities Manages end user access and equipment lifecycle for service des /IT process. IT Service Desk Management and achievement of KPIs/ SLAs Management of IT access request form on intranet and documentation knowledge base articles, SOPs etc. Responsible for and coordinator for IT Service Desk page on the ZAS intranet (ZNet). Manage End user inventory and procurement management (software, workstations, mobile devices, printers) to ensure equipment meets company needs and budget Make recommendations to improve operation efficiency. Manage IT Service budget, including reviewing invoices for accuracy and approving payments Management of adherence of IT Service tools (ITSM, patching, MDM, etc.) Manage IT Service desk special projects including communications and coordination of meetings. Lead Change Advisory Board, including communications and coordination of meetings. Primary point of contact for managing IT service desk escalations and ensuring any issues are resolved in a timely manner. Manages Root Cause Analysis Responsible of managing and supporting a team of service desk technicians. Mentoring team, providing training, and conducting performance evaluations. Analyze processes, technologies, and vendors continually to find areas for improvement. Performs other duties as assigned. Minimum Qualifications Bachelor's degree in computer science, information technology or a related field Or High School Diploma and 5 years in an IT Operations or Infrastructure position with ITSM experience and an additional 2 years of IT Service desk supervisor or management experience. Ability to create and maintain strong internal and external business contacts to foster accountability, to work independently and as part of a team, and to meet deadlines and efficiently and effectively solve problems. Well-organized with special attention to detail. Methodical and diligent with outstanding planning abilities. Preferred Qualifications ITSM certification ITIL Foundation Certification (or greater) *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to travel as required. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at XXXX@zenith-american.com , and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently seeking an experienced Manager, IT Service Desk with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 40 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more! Internals to Apply: If you meet the minimum qualifications and are interested in applying for the above position, please submit an application. All applications must be received by 5:00 pm on the Internal Posting Deadline listed above in order to be considered prior Job Posted by ApplicantPro
Company:
Zenith American
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Manager, IT Service Desk
Manager, IT Service Desk is a Executive Manager Job at Zenith American located in Las Vegas NV. Find other listings like Manager, IT Service Desk by searching Oodle for Executive Manager Jobs.
Manager, IT Service Desk is a Executive Manager Job at Zenith American located in Las Vegas NV. Find other listings like Manager, IT Service Desk by searching Oodle for Executive Manager Jobs.