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Member Service Representative, Contact Center
Location:
Bend, OR
Description:
POSITION: Full-time Contact Center Member Service Representative. PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate. REQUIRED SKILLS: Pleasant, friendly demeanor; excellent customer service abilities in speaking to members over the phone and making them feel comfortable; keyboarding including 10-key; accuracy in handling transactions; ability to understand and retain a variety of detailed information on Credit Union products and services, and offer them to members when appropriate. Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction. STARTING SALARY: Minimum starting $17 per hour. BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours. STARTING DATE: As soon as possible. WORK LOCATION: 1386 NE Cushing Dr., Bend Contact Center. PROPOSED SCHEDULE: The standard work schedule is typically 8:15 AM to 5:15 PM Monday through Friday and the flexibility to alternate with other MSRs and close later (6:15 PM) on some Fridays. Job Posted by ApplicantPro
Company:
Mid Oregon Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Member Service Representative, Contact Center
Member Service Representative, Contact Center is a Customer Service Service Coordinator Job at Mid Oregon Credit Union located in Bend OR. Find other listings like Member Service Representative, Contact Center by searching Oodle for Customer Service Service Coordinator Jobs.
Member Service Representative, Contact Center is a Customer Service Service Coordinator Job at Mid Oregon Credit Union located in Bend OR. Find other listings like Member Service Representative, Contact Center by searching Oodle for Customer Service Service Coordinator Jobs.