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Front Office Receptionist - Medical
Location:
Pittsburgh, PA
Description:
Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration. DUTIES/ RESPONSIBILITIES- • Greets all incoming patients/visitors • Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion • Verifies patient medical insurance prior to appointment • Updates patient demographics and medical insurance information in eCW • Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable • Determines sliding scale fee amount for uninsured patients • Enters all data into patient profile and UDS screen • Manages no show patients by reaching out and rescheduling their missed appointment. • Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal • Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation • Answers telephones, documenting all pertinent information in patient charts. • Schedule appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes. • Manages phone voicemail mailboxes daily • Scans new information for patient into eCW, including correspondence, labs, results, and medical history • Manages incoming faxes as needed • Faxes referrals and correspondence to hospitals and physicians as needed • Assist with outgoing mail and incoming mail distribution • Assists the patient during the check-out process; scheduling next appointment, etc. • Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director • End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe • Reviews and addresses jellybeans in eCW, both addressed to self and addressed to Front Office • May be required to participate in departmental and organizational quality improvement projects. • Other duties as assigned by Practice Coordinator or Clinical Director KNOWLEDGE/SKILLS/ABILITIES- • Must be accurate and detail oriented, possess strong organizational and time management skills and the ability to prioritize competing tasks in a complex and fast paced environment • Ability to work under pressure with tight deadlines • Excellent oral and written communication skills; understanding of medical terminology • Must have excellent people and customer service skills • Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding • Local travel between clinic sites Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration. • Work evening and weekend hours when needed, usually on a rotational basis with the rest of the front office receptionists. • Attends a minimum of one outreach event per calendar year. • Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment. QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) - • 1-2 years previous experience in a medical clerical role including data entry • Proficiency in Windows Excel, Microsoft Word • Must have basic computer skills, including with EMR (electronic medical record). • Act 33 with renewal • Act 34 with renewal • Act 73 FBI Clearance with renewal • Proof of COVID-19 vaccination • Annual influenza vaccine
Company:
North Side Christian Health Center
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Front Office Receptionist - Medical
Front Office Receptionist - Medical is a Clerical Receptionist Job at North Side Christian Health Center located in Pittsburgh PA. Find other listings like Front Office Receptionist - Medical by searching Oodle for Clerical Receptionist Jobs.
Front Office Receptionist - Medical is a Clerical Receptionist Job at North Side Christian Health Center located in Pittsburgh PA. Find other listings like Front Office Receptionist - Medical by searching Oodle for Clerical Receptionist Jobs.