First Impression Specialist / Customer Service Representative

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First Impression Specialist / Customer Service Representative

Location:

Tampa, FL

Description:

Home Service Heroes in Tampa, FL is looking to hire a full-time or part-time (D1) First Impression Specialist / Customer Service Representative to act as the first line of contact for our clients and provide an impeccable first impression. Are you service-oriented? Do you want to work for a highly respected and stable company ? Are you looking for a successful career path with a company that values you ? If so, please read on! This FIS position earns a competitive wage of $16-$22/hour , based on experience, plus spiffs and bonuses . We provide amazing benefits , including health, dental, vision, paid time off (PTO), competitive performance-based pay, continual training, and flexible scheduling . If this sounds like the right Customer Service Representative opportunity for you, apply today! ABOUT HOME SERVICE HEROES Since 1999, we have served the Tampa Bay Area as a full-service electric company. In 2015, our founders implemented a new heating and air conditioning division to further assist homeowners with living comfortably. We are one of the only real family-owned companies left that truly enjoys taking care of our customers. Our company has a wonderful team of highly ethical and customer-oriented professionals. They are not only skilled but also motivated to bring ambition and excitement to our company. Our customers know what to expect when they hire us and the reason they keep coming back is quality workmanship and 100% customer satisfaction. We have won multiple awards for our services, including Small Business of the Year, Service Company of the Year, and several Angie's List Super Service awards. We were also inducted into the Home Service Hall of Fame in 2007! We have a great family-based atmosphere where we have fun but also get things done! Our team is always treated fairly with the utmost respect and is the first priority of our company. Outside of having a fantastic team environment , we like to show our appreciation with great benefits , no shortage of work , flexible schedules , a work-life balance , plenty of growth opportunities , and a culture you won't find anywhere else ! A DAY IN THE LIFE OF A FIRST IMPRESSION SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE As a FIS, you provide friendly assistance to our clients over the phone and through email in a positive and professional manner. Good communication is essential as you schedule services and confirm appointments with clients as well as dispatch technicians to jobs. You also keep clients updated on their services and review job site debriefs. To ensure a positive experience, you follow up with clients to complete "happy checks". You are detail-oriented as you prepare folders in service sleeves for technicians as well as monitor and report on the stock of invoices and forms. As needed, you assist the general and operations manager. With your enthusiastic, courteous, and pleasant attitude, you contribute greatly to the success of our home service company ! QUALIFICATIONS FOR A FIRST IMPRESSION SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE 1+ years of customer service experience Bi-lingual (Spanish) is preferred but not required. Are you passionate about customer service? Can you handle multiple tasks under pressure? Are you self-motivated and highly organized? Do you have a positive attitude? If yes, you might just be perfect for this FIS position! WORK SCHEDULE FOR A FIRST IMPRESSION SPECIALIST This CSR position typically works 8-hour shifts, Monday-Friday . Additionally, optional weekend shifts are available. ARE YOU READY TO JOIN OUR CSR TEAM? If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Location: 33511

Company:

Home Service Heroes

Posted:

December 26 2023 on ApplicantPool

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First Impression Specialist / Customer Service Representative | Customer Service Representative in1

First Impression Specialist / Customer Service Representative

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