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Client Experience Specialist (Bilingual _ Spanish)
Location:
Clearwater, FL
Description:
Essential Functions The Client Experience Specialist corresponds through multiple channels of communication in order to answer questions and/or address any concerns our clients, coaches, and/or community members may have. The duties of this role include, but are not limited to, exhibiting in-depth knowledge of client engagement channels, excellent client relationship management, a positive brand image, and exhibit high level retention skills to decrease potential client churn. In order to foster a well rounded client experience, this role must maintain daily communication with internal/external team members and clients, and provide usable feedback that promotes meaningful changes to the organization and our clients. Provide world-class service for current FASTer Way clients, coaches, and community members Engage in multi-platform outreach to nurture prospects and ensure strong growth of both new client and VIP programs Proactively communicate with clients who would like to initiate a change in their new client or VIP membership status Provide consistent high quality customer service experience to all conversations that lead to a quality client experience and ultimately to increased client retention Take customer calls and provide accurate, satisfactory answers to their queries and concerns resolving customer complaints via phone, text and/or email in less than two hours De-escalate situations involving dissatisfied customers, offering patient assistance and support Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items Report and track specific KPIs and benchmarks Collaborating with cross-functional peers, as well as the programming, production, marketing, and sales teams to enhance client services and brand awareness Aligning client experience strategies with marketing initiatives, as well as informing customers about new product features and functionalities. Identifying client needs and taking proactive steps to maintain positive experiences in order to decrease company churn Analyzing client feedback on cancellation reasons and pairing the best solution to retain the client Documenting processes and logging technical issues, as well as client compliments and complaints Assist in informing management of industry trends and new CRM technologies Other duties as assigned Job Posted by ApplicantPro
Company:
Faster Way To Fat Loss
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Client Experience Specialist (Bilingual _ Spanish)
Client Experience Specialist (Bilingual _ Spanish) is a Customer Service Client Experience Specialist Job at Faster Way to Fat Loss located in Clearwater FL. Find other listings like Client Experience Specialist (Bilingual _ Spanish) by searching Oodle for Customer Service Client Experience Specialist Jobs.
Client Experience Specialist (Bilingual _ Spanish) is a Customer Service Client Experience Specialist Job at Faster Way to Fat Loss located in Clearwater FL. Find other listings like Client Experience Specialist (Bilingual _ Spanish) by searching Oodle for Customer Service Client Experience Specialist Jobs.