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Clinic Supervisor
Location:
Metropolis, IL
Description:
Massac Health Position Description Medical Office Supervisor Massac Medical Clinics Summary: Responsible for supervision of the daily operations of the Medical Office Assistants in each clinic including personnel supervision and oversight of work flows. Reporting Relationship: The Medical Office Supervisor Massac Medical Clinics reports to the Clinical Manager Massac Medical Clinics and directly supervises the following positions: Medical Office Assistants Qualifications: Minimum of 5 years of experience with Outpatient Clinic Front Office/Patient Registration/Scheduling duties required. Minimum of 2 years of experience with similar job duties is preferred. Experience working with multiple providers/specialties is preferred. Behavioral Expectations: Promotes the value of RESPECT Positively represents the organization when working with patients or members of the community. Maintains personal appearance and personal workspace in a professional and business-appropriate manner. Keeps supervisor and relevant team members informed of developing issues or situations that have the potential to become more significant. Maintains mature judgement and confidentiality regarding sensitive matters. Promotes the value of SERVICE Demands high levels of customer service from self and other team members. Exercises personal initiative to improve satisfaction with clinic and care management services with care providers. Actively participates in organizational performance improvement initiatives designed to enhance effectiveness and/or efficiency. Personally manages prompt complaint follow-up and resolution maintaining contact with the complainant until the issue is resolved. Promotes the value of STEWARDSHIP Promptly provides the appropriate corrective action when unacceptable individual performance occurs in area of responsibility. Expends discretionary resources in a manner that supports the achievement of goals assigned by supervisor. Manages personal time wisely during work hours. Promptly reports situations believed to be in violation of applicable laws, regulations, or organizational policy to the appropriate team member. Essential Job Duties: Front Office Operations: Manage workflow to ensure timely and high quality task completion and effective distribution of work among support staff. Monitor processes to ensure effective and efficient operations; monitor efficient work flow patterns to maximize staff efficiency; develop and implement procedures for improved operations. People Supervision: Maintains a routine presence during hours worked by assigned team members. Ensures that new team members are appropriately oriented, trained and mentored to facilitate their effectiveness in the role they are performing. Improves team member satisfaction and engagement in areas of responsibility. Process Improvement: Identify opportunities for improving the cost and/or quality of care provided in the front office. Develop recommendations for improvement and implement new processes with the support of the Clinical Manager. Expense Management: Assists Clinical Manager in preparation of operating budgets to reflect an increase in value per patient served. Manages expenses to reflect actual volume utilizing budgeted levels as the base. Considers overall labor hours, premium labor hours, supplies, purchased services and professional fees when making ongoing adjustments to budgeted levels in areas of responsibility. Goal Accomplishment: Completes assigned personal goals and routinely reviews progress with Director.
Company:
Massac Memorial Hospital
Posted:
December 26 2023 on ApplicantPool
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More About this Listing: Clinic Supervisor
Clinic Supervisor is a Executive Supervisor Job at Massac Memorial Hospital located in Metropolis IL. Find other listings like Clinic Supervisor by searching Oodle for Executive Supervisor Jobs.
Clinic Supervisor is a Executive Supervisor Job at Massac Memorial Hospital located in Metropolis IL. Find other listings like Clinic Supervisor by searching Oodle for Executive Supervisor Jobs.