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Front Desk Concierge
Location:
Chevy Chase, MD
Description:
Columbia Country Club Concierge Position Title: Concierge Department: Front Desk Reports To: Clubhouse Manager / Assistant Clubhouse Manager Position Summary: The concierge operates the main switchboard of the Clubhouse by gathering essential information and provides general assistance to callers and visitors. Responsibilities include greeting and directing members, guests and visitors; answering, screening, and directing telephone calls with a positive attitude. Exceptional communication and organizational skills are required to ensure the club runs smoothly. Essential Duties and Responsibilities Provides warm Columbia Welcome to all members, guests, and visitors. Answers telephone calls and effectively transferring to the proper extensions. Keeps up to date with club's hours of operation and other club information. Maintains the appearance of the lobby area, entrance, restrooms, coat check and surrounding areas. Sorts and distributes in-coming mail, member payments, and department closing chit reports. Accurately label items dropped off at the front desk with date, time, and name of the individual dropping off or picking up. Takes reservations for the dining rooms, club events and other departments, when necessary. Process food take-out orders. Manage the lost and found area by keeping it neat and tidy. Communicates emergency response information to managers in time of crisis. Assist with charging events via Jonas POS System. Monitor employee parking information. Interfaces with valet. Other duties/projects as assigned by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. REQUIRED JOB QUALIFICATIONS Candidate must be able to read, write legibly, and communicate clearly in English both in person and on the phone. Excellent customer service skills and an open, courteous, and friendly personality required. Basic computer skills including the ability to view information clearly on the club's website. Proficiency with Microsoft Word and Excel and some knowledge of Jonas POS system. Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service. EDUCATION and/or EXPERIENCE High School diploma or GED or higher. A minimum of two years in a resort, club or hospitality industry setting. SALARY and BENEFITS Salary commensurate with experience and qualifications. Full time benefits package including vacation pay, 401K with company match, Christmas Fund, and full healthcare benefits to include health, dental, and vision, Short-term Disability, Long-term Disability, Life Insurance Policy, meals while on duty and golf privileges.
Company:
Columbia Country Club
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Front Desk Concierge
Front Desk Concierge is a Clerical Front Desk Receptionist Job at Columbia Country Club located in Chevy Chase MD. Find other listings like Front Desk Concierge by searching Oodle for Clerical Front Desk Receptionist Jobs.
Front Desk Concierge is a Clerical Front Desk Receptionist Job at Columbia Country Club located in Chevy Chase MD. Find other listings like Front Desk Concierge by searching Oodle for Clerical Front Desk Receptionist Jobs.